17/4/25
Expect zero respect for your time
This has been the most absurd and frustrating experience I’ve had with any property management or maintenance team. My request to replace a ceiling fan has now been open for 230 days. Yes, 230 days for a fan.
In that time, four different technicians have visited my home. Every single one of them confirmed the same thing: the fan needs to be replaced. But instead of actually fixing it, they left after making promises that went nowhere. The last technician even gave me a specific appointment,... Monday at 1 PM, but no one showed up. No call. No update. Nothing.
My email thread with them is now 26 messages long. I’ve also visited their office 4 or 5 times hoping that speaking to someone in person would move things along. It didn’t. When I tried to schedule a conversation, I was told they were booked out for five business days. That’s how disconnected they are from the people they’re supposed to be helping.
And the worst part is this is just a fan. I’m lucky I can at least get a table fan to get by. But what if this had been a washer, dryer, or stove? Something essential? The total lack of urgency would be completely unacceptable in any of those cases.
They keep saying they’re working through a backlog, but if I’ve been waiting for 230 days, that means others are probably waiting even longer, which is clear from other reviews. This isn’t just about a backlog. This is about poor management. If it were just a matter of volume, I wouldn’t have had four different technicians come out only to make the same observation without any follow-through.
It’s clear this team has become numb to the delays and disorganization. The lack of accountability, urgency, and empathy has become their new normal. They are completely out of touch with the basic expectations of service and respect for people’s time.
If you’re considering working with them or moving into one of their properties, don’t. You’ll be on your own the moment something stops working.
Reseña de Apartments.com
Administrador de la propiedad en Avana Desert View respondió a esta revisión
Hello Ankit,
Thank you for taking the time to leave us a review. I’m truly sorry to hear about your ongoing frustration regarding the ceiling fan replacement.
I want to clarify that I personally spoke with you last week and informed you that I was... following up with Gary from our maintenance team to confirm that your fan had been ordered. Since your visit occurred after our maintenance team’s scheduled hours, I wasn’t able to immediately verify the order that same day. However, I assured you I would follow up on Monday, once I was able to connect with the appropriate team members.
I completely understand how frustrating this delay must be, especially given the time that has passed. Please know that we’ve worked to resolve your other service requests in a timely manner over the past few months, and this fan replacement remains the only outstanding item.
We are taking your concerns seriously, and I appreciate you bringing this to our attention. Delays like this are not reflective of the standard we aim to uphold, and we’re continuing to make improvements to our service response times.
If you’d like to follow up further or need any additional assistance, please don’t hesitate to reach out to me directly at AvanaDVleasing@greystar.com, or stop by the office during business hours.
Sincerely,
Jesse Reynolds
Leasing Manager – Avana Desert View
