Avana Desert View Apartamentos

Hello, thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with our maintenance service. We understand how frustrating it can be when service requests aren’t resolved in a timely manner or communication... is lacking. That’s not the experience we aim to provide.

If you’re not home during the service window, we recommend requesting follow-up notes or photos through the office to confirm the work was completed. I’d be happy to personally look into the status of your service ticket and ensure it's addressed properly. Please feel free to email us at AvanaDVLeasing@greystar.com with your unit information so we can follow up directly and make this right.

We appreciate your patience and the opportunity to improve.

Avana Desert View Team Lee mas

Hello,

Thank you for taking the time to leave us a review. We truly value all feedback and take every comment seriously as we work to improve our community.

I’m sorry to hear about your experience with maintenance. We completely understand how... frustrating it can be not knowing when your service request will be completed. Our team is actively working through a backlog of requests and is committed to improving turnaround times. While we aren’t quite where we want to be just yet, we’re moving toward our goal of completing all service tickets within one to two weeks from the date they are submitted—hopefully by the end of this month.

We’re glad to hear you enjoy the location, and we appreciate your patience as we continue to make progress.

Sincerely,
Avana Desert View Team Lee mas

Hello Ankit,

Thank you for taking the time to leave us a review. I’m truly sorry to hear about your ongoing frustration regarding the ceiling fan replacement.

I want to clarify that I personally spoke with you last week and informed you that I was... following up with Gary from our maintenance team to confirm that your fan had been ordered. Since your visit occurred after our maintenance team’s scheduled hours, I wasn’t able to immediately verify the order that same day. However, I assured you I would follow up on Monday, once I was able to connect with the appropriate team members.

I completely understand how frustrating this delay must be, especially given the time that has passed. Please know that we’ve worked to resolve your other service requests in a timely manner over the past few months, and this fan replacement remains the only outstanding item.

We are taking your concerns seriously, and I appreciate you bringing this to our attention. Delays like this are not reflective of the standard we aim to uphold, and we’re continuing to make improvements to our service response times.

If you’d like to follow up further or need any additional assistance, please don’t hesitate to reach out to me directly at AvanaDVleasing@greystar.com, or stop by the office during business hours.

Sincerely,
Jesse Reynolds
Leasing Manager – Avana Desert View Lee mas

Hello Resident,

Thank you for sharing your feedback. We're glad to hear you enjoy the location of the community. We understand your concerns regarding older appliances and maintenance delays, and we’re truly sorry for any frustration this has caused... .

Our team is actively working to improve service times and overall maintenance response. If you’re interested in a more updated apartment home, we do have newer floor plans available that may better suit your needs.

Please feel free to reach out to us at AvanaDVleasing@greystar.com or call 602-788-4000—we’d be happy to discuss your concerns further and explore solutions with you.

Best regards,
Avana Desert View Team Lee mas