Ferrante

Major Issues With This Property!

Flooding & constant facility shutdowns

The day I moved in, there was a major flood that shut down the basketball and pickleball courts for months.
About a month ago, there was ANOTHER leak, shutting down the courts again.
Every time, there are industrial fans everywhere, and no transparency or urgency from management to fix the problem.


Rats in the parking garage

Recently, I saw multiple rats near resident parking spots in P2.
Management brushed it off,... blaming construction — but there’s also trash and abandoned personal items everywhere, which they’ve done nothing about.
It’s disgusting and dangerous to have vermin running around where residents park their cars.


Security & safety concerns

A few weeks ago, I saw multiple police cars in the garage.
A security guard admitted there’s been a homeless problem inside the building, and they even caught a homeless person in one of the jacuzzis in the pool area.
The Temple Ave resident entrance gate is always broken, making it easy for non-residents to just walk in.
This is a serious safety issue, and management hasn’t fixed it.


Broken elevators trapping residents

There was an incident where residents were trapped inside a broken elevator.
Instead of being proactive about maintenance, management just reacts after disasters happen.


Unfair & inconsistent towing policies

My guest visited for the first time, parked for a few hours, and his car was towed without warning.
For an entire year, management would issue warning notices first, but suddenly they decided to start towing without warning.
They just rolled out a new paid guest parking policy ($2/hour) effective September 15th, but my guest parked on September 13th, before the new rule, and still got towed.
Meanwhile, employees and security staff park in guest parking for free, taking up spaces meant for residents’ visitors. When I complained, the assistant manager smugly told me they’re “authorized” to do so.
So, paying residents have to make their guests pay or risk towing, while employees park for free. Absolutely absurd.


Resident services completely dismissive

Anytime you bring up an issue, they just refer back to the lease agreement instead of actually addressing the problem.
They do NOT care about resident concerns or how their actions are affecting the community.

I used to recommend this property to friends and family, but I won’t anymore!

Lee mas

Avoid this place! The property management is unresponsive and neglectful. There have been multiple break-ins by armed homeless individuals, and management has failed to properly inform residents or take adequate measures to address the issue. Recently, a pipe burst in my hallway, causing water to flood into my unit, damaging electronics and personal belongings. Despite multiple attempts to resolve this, management has neither taken responsibility nor processed my claim for the damages. The... communication is poor, and the overall experience has been unprofessional and frustrating. Lee mas