18/11/25
Verified Renter
Affordable and well taken care of. At first glanced, loved the complex and had no issues with anything. As time set in I noticed the flaws and they out weighed the good unfortunately. The pool is lovely and the hot tub is always hot. Good luck getting in there though, after the office closes a bunch of people party in the pool till about 11. I used to see security all the time when I first moved in but haven’t seen anyone for at-least a year now. Avana San Jose has a lot of great features as is... and could be a great place to live with some renovations and security
Reseña de Apartments.com
Administrador de la propiedad en Avana San Jose respondió a esta revisión
Hi there, thank you for taking the time to share your feedback. We’re glad to hear you’ve enjoyed many aspects of the community, including the pool and spa, and we truly appreciate your perspective as a long-term resident.
We’re sorry to hear about... your recent concerns regarding after-hours use of the amenities and security presence. While we do still have security onsite, it sounds like we may need to adjust visibility and focus, and we will be sharing this feedback with our security partner.
If you ever notice unauthorized use of the amenities or anything concerning in the future, please don’t hesitate to reach out to the office or our after-hours line in real time — we’re not always aware something is happening unless it’s reported, and we want to be able to address it promptly.
We also welcome your comments regarding potential improvements and renovations. Resident feedback plays an important role in our planning, and we appreciate you taking the time to share your experience.
If you’re open to discussing this further, we’d love to connect directly. Please feel free to call or stop by the office anytime — we’re here to help. Thank you again for your review and for being part of the Avana San Jose community.
