Bridgepointe Apartamentos

I signed my lease in March 2023 and believed I had renewed it in 2024. Without explanation, I was placed on a month-to-month plan. In April 2025, I noticed no renewal notice had been sent, so I visited the leasing office and was told no action was needed. Later, I found a 12-month renewal notice on my door, ending in July—peak rental season. I requested an 8-month lease to match my previous March end date. I followed every instruction, submitted all documents, and communicated promptly. Despite... this, I received no timely responses, and my request was denied without reason. I’m extremely disappointed by the lack of transparency, professionalism, and respect shown throughout this process. As a responsible tenant, I expected better. This experience has left me feeling disregarded and frustrated. Lee mas

I was happy to find a very nice apartment! On the day I came to get my keys, the system had my incorrect day but the gal found the error and went by the lease.
I was able to get my keys but the gal left it at that and did not take me to my apartment, did not offer to show me around, I did not know where my parking space was nor my mailbox. I had to ask her to help me, which she did but find it odd that I had to ask.
After moving in I noticed the bricks on the patio needed cleaning, there are a... couple of large black stains, I called to ask them to place a work order but after a week did not hear anything and the stains remained.
I was there about a week and had packages arrive but could not locate them, two were left but never found and others had photos but I still did not find them.
When I told the gal in the office she asked if I had downloaded the package concierge, which I was not aware of, and then next thing I know, I found some of the packages that were in the locker. Lee mas

Good place to live. I wish some of the few deficiencies around here were addressed in a more timely fashion though. There are many areas around here to enjoy oneself too

Good experience overall. Almost 14 years of living in the complex. Good location and amenities. Gym currently is out of service, but hopefully will be reopened soon.

As many times as management has turned over, no one has truly met the needs of things like stolen packages, or an attempt on my husband’s motorcycle. Questions rarely get answered unless face to face.