Waymark

My first 3 months at The Waymark were lovely, then at the end of August the property sold and a new management company took over. Since then, customer service has been terrible. They mostly ignore emails, rarely share updates that would be relevant to the community, fired the package delivery person (but still bill for it) and hope that maintenance can handle deliveries around work orders (they normally can’t).

If you are on the right floor it’s ok, but if you’re on the wrong floor they do not... address dog urine up and down the hallways on tenants doors - frequently the build up with be visibly yellow on dark carpet. In 4 months of this issue being reported, carpets were cleaned one time. All requests for this to be resolved go ignored, and they have done nothing other than send 2 “friendly reminder” notices about pets in the last 4 months.

This beautiful community will not stay beautiful long at this rate. Lee mas

I have lived here for a while, through two management companies. The first did a terrible job with things like keeping the package room organized. But the new company is hell bent on squeezing every dime from residents. Package concierge! Awesome. Once you get used to it? CHARGE for the service. High tea? Sounds like fun? CHARGE to attend. I was initially delighted to see Greystar leave and Sentral take over but it’s a gross play for money. Nothing more.

If you look to rent here, know... you will be charged for parking, storage (should you need it), package locker AND package delivery—and you aren’t allowed to opt out of those.

For those of us who chose Waymark for security, and who already lay dearly to do so, we are having to decide between security and affordability. Such a shame. Lee mas

I moved out of Waymark on December 17, 2024, and as of today, February 18, 2025, I have yet to receive my security deposit refund or an itemized deduction receipt—both of which are required by California law to be provided within 21 days.

I have attempted to contact the property management multiple times, but they do not answer their phones, their voicemail is full, and the email addresses they previously used are no longer in service. I recently learned that Greystar is no longer managing this... property, and Sentral has taken over, but they have failed to update their contact information, making it nearly impossible to reach them.

Today, I finally received an email from someone claiming that a check was mailed on January 15, 2025, but they were trying to confirm an address that was completely different from the one I provided on my vacate form. I even sent proof of the correct address, yet I still have no idea where my refund is.

The move-out process itself was a nightmare. The management attempted to manipulate and harass me into accepting unnecessary deductions for standard wear and tear. Even now, I have no clear breakdown of what they deducted and why.

I would not recommend renting here. The lack of professionalism, failure to follow legal requirements, and complete disregard for former residents is unacceptable. If you are considering moving in, be prepared for a frustrating and unprofessional experience—especially when it’s time to get your deposit back. Lee mas

I toured this property and Andrea was soooo sweet!!! She answered all my questions and was very thorough throughout the tour. Everyone in the office was very friendly and the property was so idealistic.