27/6/25
Verified Renter
I have been there almost 2 years. The first year was very very happy . Recently the community has begun to not meet my expectations. Poor communication with the leasing office . Misinformation re: renewal of my lease which led to excessive fees . The community cleanliness has deteriorated greatly . The lobby bathroom, just go take a look . The windows need to be cleaned exterior in the whole building but please start with my unit . Maintenance team is excellent , timely courteous and... professional . Fernando is an asset .
Reseña de Apartments.com
Administrador de la propiedad en The Banks respondió a esta revisión
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent experience hasn’t reflected the high standards you came to expect during your first year at The Banks. Your concerns about communication, lease... renewal information, and cleanliness are important, and we take them seriously.
Please know that we’re actively working to strengthen communication within our leasing team and ensure clarity around renewal details to prevent any confusion or unexpected fees moving forward. We are also addressing your comments regarding community cleanliness—including the lobby restroom and window maintenance—to ensure these areas are brought back to the level of care you deserve.
We’re grateful for your recognition of our maintenance team, and we completely agree—our technicians are exceptional and we’re proud to have them.
We would appreciate the opportunity to speak with you directly so we can better understand your experience and work toward a resolution. At your convenience, please reach out to us at the leasing office or email us at thebanks@bozzuto.com.
Thank you again for your feedback and for being part of our community.
Warm regards, Liz Craige l Resident Manager l The Banks Apartments
