Highpoint Club Apartamentos

I have lived at HighPoint for roughly 4 years now. I loved the community for the first 3 years. But once management was switched I have had countless issues with the maintenance team and poor communication with the office staff. The maintenance team has made me feel my issues and not important and there have been numerous times I have been told my work order has been complete and it was indeed not fixed.

I’ve been living here for the past three years. I am pleased overall. It’s a quiet neighborhood. I feel safe. The staff has always been helpful and caring towards me. My favorite thing about the community is that there is lots of area to walk and just enjoy the nature view and there’s a bench at every pond which I enjoy very much. Also everything is close by, stores, entertainment, medical etc.

Overall, High Point Club is an ok community. The quality of the apartment during move-in left much to be desired and the experience left a bad taste in my mouth. However, the community, amenities, and added security of a gate are nice

Things are rarely fixed. Still have a broken dishwasher after 11 months, and the disposal works about 60% of the time, and we've had it repaired 3 times. Even if you put "dont enter unless home," they will anyway and almost let our cat out when we looked for him for 10 min. Our security system has been off since we moved in. Parking is packed after 6 pm, so we had to buy a parking spot for $50/month, but it doesn't work at night because the leasing office isn't open so people can park wherever... they want. He refused to give me a refund on a place i couldn't park in. Management has changed 3 times, and now we use an app to pay rent? They also add extra fees each time, and now we are about $50 more pet month than when we started. The trash sometimes doesn't get picked up even though we pay $35 per month for it. Becasue it's "too heavy" "too large" etc. The trash bin only holds one bag, so if you have multiple raccoons, you will get in and rip up the bags because they decided not to pick them up that day. They also gave us a notice that if we wanted to keep our lease, we would have to pay $60 more per month on our next lease instead of continuing on our current lease. We've seen about 6 leasing agents come and go, and they rarely answer their email. oh, and when we moved in, they had us in the wrong apartment for a day on the first floor, not renovated and extremely dirty. the leasing office was closed once we picked up the keys, and we were forced o to keep our trailer for another day. keep in mind they never reimbursed us for any of this. they ended up moving us to a 2nd floor apartment the 2nd day and had us sign a new lease. we later found out that they had changed our lease to a 12 month least but still were charging us for the 7 month lease ($50) more per month. So 3 months in we got a refund and for $150 and 2 months later we realised they were charging it still. went in again, and they "fixed it" for the last time. there's a lot more about this place, but that's all I got for now. Lee mas

Right off Rouse, this apartment complex has nice space and is a great place to live with roommates or with a small family. I've lived here for years and it's nice to walk outside without worrying about multiple flights of stairs that you see in apartment complexes that have those multiple story buildings. I'd highly recommend living here at Highpoint Club and will continue to do so!