1326 Chicago Ave.

It is unfortunate this tenant feels this way about the ownership change. While its true Joe from Orrington is a great guy and took great care for 1326 Chicago Ave, I believe we have been trying to ensure that level of care continues with our... management.

When we took over management we communicated that there would be rent increases to get more in line with market rates. This particular unit had an increase of 2.25%.

We also communicated that we would be make improvements to the property. The common areas were a concern because the hallways were very dark. We moved laundry into the units in the only spot really feasible, which is in the second bedroom, this was communicated prior to the lease renewal. Converting an underutilized storage area into a fitness center. Replacing balcony rails that were corroding and not up to current codes. Making the lobby a more welcoming area. This was said to be completed in January of 2023 a 6 month timeline that we still expect to meet.

This particular unit had water damaged floors which was caused by the roof drains being tied into the same line as the bathrooms. Under current management we replaced the floors and diverted the roof drain onto its own line. This unit also had complaints that the soapy water from laundry machines installed by the previous management would come into their kitchen sink, we also diverted those machines onto a separate line.

The maintenance request for the intermittent leak in the ceiling was submitted on Thursday 10/20, inspected on Friday 10/21 and is being completed today 10/24.

Casey Capital is very much a family business owned by the Casey's and managed by the Casey's with no outside investors.

I am unsure what motivated this review, but don't feel its an accurate depiction of how we do business or treat our tenants. We believe in open and transparent communication and are readily available if there are any issues that arise.

I would urge you to call me if you are unsatisfied with progress on a work order or anything with your tenancy. As we have done before we will continue to try and meet your expectations of your home.

Kind Regards,
Jim Casey Lee mas