21/8/25
Security deposit nightmare
BEWARE! Will not return your security deposit.
I lived at Flakland Chase for about18 months. After moving out in May 2025, I never heard anything about my security deposit, and never received an list of claimed deductions, despite repeatedly sending them my forwarding address. I started calling about the issue a month or two after I moved out, and would be hung up, or they would claim that they could not hear me, but then could hear my husband when he called on my phone on a different number... (via google voice). That behavior recurred no matter who the employee seemed to be, so this seems to be their standard operating procedure.
After three months, multiple calls and emails, and a demand letter with no resolution, I am left with little recourse. If you want hassle free move out, or decent customer service, I am sorry to say I cannot recommend Falkland Chase. Seek housing elsewhere
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