Mission Matthews Place

I’ve been here since 2021 and we have had 3-4 property management. Every time they change companies they “lose” everything in your file. No move in check lists, no renters liability forms, nothing. They never answer the phone in the office and when you go up to talk to someone you get treated with absolute disrespect. Even the supposed regional representative for the current management company GVA is unprofessional and wildly disrespectful. When I spoke to her about an issue she rolled her eyes... and spoke to me like I was scum on the bottom of her shoe. We have renters who have been waiting 2 weeks for their AC to be fixed and a giant limb that is blocking both the handicap ramp and several parking spaces. The limb fell almost 2 weeks ago and there has been no movement made to remove the limb. Moving into this complex has been one of the worst decisions I’ve made!!! Lee mas

This property and the management team is terrible. You’ll never reach anyone by phone. I haven’t had a washer and dryer for months. Bought my own fridge because my food kept spoiling because they wouldn’t replace it. Won’t honor word to credit account. Management has no empathy and couldn’t care less It’s ok if you have no choice. Be careful of mold

Moving here has been the worst decision I’ve ever made in my life. The employees don’t care how they talk to you or handle situations. They are ROACH infested and they do not tell you. I still have not had the things fixed from my Inventory & Conditions form that I filled out in OCTOBER. They don’t pay their bills so things don’t get done. For example they did not have pest control and did not tell me until I started seeing pest. I can’t open my windows because they don’t have screens or they... are damaged and their excuse is they can’t order them at this time due to the size. My washer is broken and they said it was brand new but I have pictures of it from the day I moved in. They came to look at it in November and I still don’t have a new one. And I’ve only been here 3 MONTHS! I should not have to live with roaches. I’ve sent out emails, texts, called, gone up to the office and my apartment is still not habitable. I don’t feel safe or comfortable! I’m so miserable here. Lee mas

You’ll get the landlord special when it comes to your apt, including bad paint jobs and broken things, and there are roaches EVERYWHERE. The complex is becoming increasingly unsafe, there have been break ins and a shooting in the parking lot and complex this year. The office is never open on the hours listed on the website, and it isn’t the best at getting back to you over concerns.

* Leasing office is everything but organized
* They NEVER answer the phone
* There’s a random charge or late fee charge every other month
* Maintenance is helpful well at least they try to be
* Threatened to tow my car because I was supposedly in employee parking (even though there’s NO sign indicating employee parking area)
* Never any parking (so if you do decide to move here just make sure you buy a parking spot & know exactly where it is)
* One bedroom have stackable W/D you don’t get... regular ones like the model they show (only for 2BR)
* Noise is really moderate
* Not worth what they’re charging honestly & prices are currently going up which is ridiculous Lee mas