Sunbury Ridge

Hello,

Thank you for sharing your perspective. We understand how frustrating it can feel when things don’t go as expected, and we want to make sure the information about how our community operates is clear.

All fees are fully disclosed before... move-in and itemized on each monthly statement to ensure transparency for every resident. Mailbox keys are handled entirely by the United States Postal Service. They create, issue, and replace all keys, and the community does not have access to make or manage them.

For rent payments, residents who are late are required to pay in person. Our office is open four days a week, and when those hours don’t align with someone’s schedule, we also offer additional drop-off options to make the process easier.

We care deeply about the people who live here, and we’re always open to conversations that help improve someone’s experience. Our team available to speak directly with anyone who would like to talk through their concerns, so please feel welcome to reach out to us at sunburyridge@cortland.com if there is anything we can do for you.

-The Sunbury Ridge by Cortland team Lee mas

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’re enjoying life at Sunbury Ridge and appreciate the well-maintained grounds, your home, and the convenient location. Our team works hard to create a... community residents love coming home to, and feedback like yours truly means a lot.

– Carolyn and the Sunbury Ridge Team Lee mas

Hi there, Thank you for your kind words! We're so glad to hear our team has been attentive and responsive. We're happy to help! -Ashley H., Community Relations Manager

Hello! It is so great to hear that you have had a good experience with our team. She works really hard to give our residents a positive experience, so your feedback is very meaningful. I hope you have a great end of the day. - Carolyn W., Senior... Community Manager Lee mas

Hi there, thank you for sharing this feedback! Please reach out to our office directly so we can have someone come out and take a look at your windows. Have a wonderful day! - Ashley H., Community Relations Manager