19/4/25
Poor Management
Would not recommend moving here. When I moved into the apartment, it was very dirty. I had to spend 2 hours cleaning it before I moved my things in. I had multiple work orders that never got done, or it took 3 months to be acknowledged. When I moved out, I left the unit better than it was when I came in, but then I got a bill that they were charging me for things that were already like that when I moved in. To avoid these, I wanted to walk the unit when I left with someone, but it was the... manager's off day, and I guess nobody else could walk the unit. So I got a bill. I tried calling to discuss the charges, and it took a week for him to get in contact with me. Then said he would review them and get back to me, but he never did. So I would not recommend this place, or just make sure you keep pictures of your unit when you first move in, and have the manager walk with you to avoid these issues. Otherwise, you will be like me, having to pay for things that should've been done before I moved in.
Reseña de Apartments.com
Administrador de la propiedad en Franciscan of Arlington respondió a esta revisión
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the impression we want to leave, and we regret that the condition of the apartment upon move-in and the communication during your... move-out did not meet your expectations. Your concerns are valid, and we take them seriously. We understand how frustrating this must have been and will use your feedback to improve our processes and communication moving forward. If you’d be open to it, we’d still like the opportunity to review your situation further—please feel free to reach out to us directly so we can do our best to make things right.
