Maddox

The tall guy working in the leasing office is great/helpful and some of the residents are good people… but the management is awful, I was over-charged like every other month, car was broken into, and told them I was moving out before the 60 days but didn’t file anything or give me any instructions and caused me to pay a prorated rate, and when talking to them about it, there was no empathy or solutions just asking for more money! It’s not safe, also cover you tracks with everything there.

Upon move-in with a scheduled appointment, I had to wait and then was yelled at by the employee of which I did nothing to be at yelled.

I received a lease violation for a box that was too big of which trash size is not listed on the trash rules.

I have seen the cops called at least five times since I've lived here and it's only been 11 weeks.

The noise level is out of control. People here think the pool is their own personal club and you can hear music all the way on the other end. I have... spoken to them about suggestions to help the noise level and trash at the pool area and was told that you would not implement any of my ideas. So when I receive a response to this review about "see how we can improve your experience", I know that all of my requests, suggestions, and concerns will not be taken seriously.

They say they have security as well as staff are able to handle issues during business hours. I can go to them about issues until 6 pm but security doesn't start until 10 pm. When I called at 8:30 pm about a noise issue, the dispatcher said there was nothing she could do and to call back at 10 pm. I was told before I signed the lease that they have 24/7 security which they clearly do not.

Overall, the building management doesn't seem to care about residents' safety and overall happiness. Lee mas

Property is run down and falling apart. It is constantly dirty and the trash rooms are overflowing. The doors are consistently broken and it takes them months to repair. While the doors are broken homeless people wonder the halls and sleep inside the building. When they do fix the doors, you have to find time to get your key fob fixed in the leasing office in order to get in the doors, it doesn't automatically update. Residents will bring 15+ guests to the pool so it is overcrowded. Management... locked the public bathrooms so the pool is basically all pee now because no one is going up to their apartment to use the restroom. Also, people will just leave their elementary school aged children at the pool during the week days. They run around unsupervised. The parking garage is an unsafe place for anyone. There have been at least 25 breaks ins that I know of in the last year. There is broken glass everywhere and the top floor has tons of tire marks where people do stunts late at night. The worst part is the leasing office staff. They are obviously unhappy to work here because they are always in a bad mood. I have seen one of the female staff yell at residents and get aggressive in their face. It is incredibly unprofessional. They are updating the units but everyone I know that lives in an updated unit has tons of issues because the work is subpar. Leaks, electrical issues, etc. There has also been 3 different shootings in this building. Once my lease is up I will not renew. I would never recommend anyone to live here, it is not worth your safety or sanity. Lee mas

We have an amazing property and location, however our office team and maintenance are lacking the tools to maintain timely maintenance responses, clean property, decent landscaping a sanitary dog run. My sister moved in under my recommendation a 1.5 years ago, but now we both are thinking of leaving. Not because we don't like our homes, but because we're tired of broken security doors, lack of canine DNA service so fellow dog owners continue to be irresponsible, lack of garage security (my car... has been broken into twice). We just feel like the current owners could care less at this point. They just want rent. Lee mas

Location is great. Building was never clean, doors are always broken, con webs in the hallways. It was kind of embarrassing walking friends through the property. The location and okay priced rent would be the reasons I would recommend the property. Other than that, needs a lot of help.