The Kirby

Toured this property with my daughter who is locating to Dallas to start her career and Jeff was great, very knowledgeable took the time to answer all questions (and we had a lot) and really spent time with us, we didn't feel rushed so he could get to next appointment. She visited a few times to make sure it the Kirby is right place living alone in a big city. Charles as well in leasing office was very helpful and answered the numerous questions we had when Jeff wasn't available. She has made... her decision, and safety is a big concern. She can't wait to move in and start the next chapter. Lee mas

I’ve lived here for 4 years. The last management crew was absolutely horrible; lazy and uninterested in making this
building a pleasant place to live.

Monique has come in and changed all
that around. For the first time during my time here, I am sincerely happy. Things get down. Problems get solved.

Monique’s managerial style no-nonsense for
sure lol, but she also always demonstrates patience, empathy and grace. She really and truly cares about making The Kirby’s community experience a... peaceful one.

I, and I speak for many tenants as well, firmly
support everything’ she’s done to make this gorgeous historic building a nice place to live finally. Lee mas

I had high hopes for The Kirby. The Kirby comes across as a beautiful and luxurious building online- but in person it's quite different. I relocated from Atlanta, GA- so I paid a deposit for a unit that I just saw on FaceTime. I was never told about the mandatory $100 parking spot fee for my car either, so when estimating the rent for this place, it wasn't accurate at all from what was advertised online. They failed to let me know about the extra $100 parking fee, along with a "trash fee" that... varies and goes about $30 a month, yet we have no valet trash, just a trash shoot? Interesting- they have still yet to explain this to me. Also another annoying thing is having to store their gigantic, old, dusty ceiling fan because I wanted to replace it with my own chandelier. Before moving in they said I could change out the light fixtures but they did not tell me they wouldn’t have any place to store their own light fixtures once taken down? Anyways, and on to the most important part of my review- my first night here my car was vandalized (keyed 8 times to be exact- look at the photo attached) in a spot that management told me would be okay for me to part my car. Then it was vandalized AGAIN- in a different parking spot this time (parked even higher up away from the entry of the gate) and in a spot that also did not belong to someone. I asked The Kirby to look at the "security footage" that they say they have at the front of the resident parking gate, but no one ever got back to me. I finally was able to get in touch with corporate, and the lady I spoke to could give a crap less about my car being vandalized twice, and said it's not their responsibility. Um hello?! I pay a lot of money for my car to be parked here just for it to be vandalized and then for you to say it's not your problem? It's a complete joke. Just go read the reviews and you'll see that there's a lot of common themes about the security amongst other things about this place.

UPDATE: Another issue with my car...Everything was stolen out of it just last week in the same parking deck.

UPDATE #2: There are roaches in this apartment complex and the exterminator has been out THREE times and cannot fix the problem. I have no food or items left out whatsoever yet I come home to bugs everyday. Also, the air quality in my apartment per my Dyson doesn't read good quality air most days.

SAVE YOURSELF AND MOVE SOMEWHERE ELSE! Lee mas

I found the Kirby through a locator and based on the pictures, I was excited! When calling to setup an appointment, it was difficult to get someone to answer the phone. I called multiple times and at different times, left messages, but struggled to ever get a response. Finally I was able to make an appointment for the first possible day to show the apartment, as it was not yet ready for showings.
I called the night before to confirm my appointment and make sure the apartment was still available,... before I drove three hours in from out of town to view it and the leasing agent confirmed that it was still available. I asked if there were any pending applications on the unit and he stated “no that it was still completely available”. Fast forward to the next morning, I call when I’m about 20 min out to inquire about parking and a different agent tells me “oh I’m sorry, it appears that unit has been leased over the weekend, but I have other units you may be interested in”. The agent half heartedly apologized for the misunderstanding, but it was nonetheless frustrating that I called 12 hours ago to confirm and they still led me on knowing there was an application pending! I went ahead with the appointment to at-least checkout the historic building, but was fairly disappointed. The bottom lobby floor is nicely updated and clean, but the actual residence floors had several potent odors throughout them. Most smelling like weed. When I asked about it, the agent stated that they were a smoking tolerant property and that they were not able to “legally stop somebody from smoking in their unit”.
The building came across as old. They advertise as being “historic”, however there is a difference between “historic” and just being old. Several windows throughout the building had years of caked on dirt, making it near impossible to enjoy the views you're paying for. They stated that it was too costly to have windows cleaned on a regular basis, so they “opt to complete it once every 7 years.”
I attempted to share feedback with my agent on several items however both agents seemed unreceptive and disinterested to the honest feedback being offered. A lot of excuses were given for things, but not a lot of solutions. They were unreceptive to feedback and failed to provide an open line of communication and transparency.
Their pricing is somewhat competitive, but you get what you pay for in downtown it seems.
The building has so much potential. I was disappointed and underwhelmed. Lee mas

I don’t recommend this place at all. They charge tenants a monthly fee to park here when at times you’re not even able to park in your own spot you pay for!! I’ve had several occasions I pull up to my parking spot and someone is parked there. It’s absolutely ridiculous!!! They don’t even give you the passcode to call the towing company yourself so if this happens to you after hours you’re screwed. Last night I came home from a 4 hour flight at midnight and sure enough someone was parked in my... spot. I spent 3 hours back and forth with the emergency line to no avail. If you’re going to allow random people to park in your garage for free, you shouldn’t be charging your tenants for parking. There’s nothing worse than getting off a long shift only to be inconvenienced and unable to park in your own place THAT YOU PAY A MONTHLY FEE FOR A RESERVED SPOT. Im counting down the days I move out of here.
Lee mas