The Monte

deceptive, unresponsive, takes your money and runs.

You’ll be miserable
They take your money and never get back to you

Office is rude and mean DISGUSTED IN HOW RUDE THEY ARE I called to check availability of apartments in the middle of asking question I was hung up on , called back and was transferred to automated system . Third time I called no one picked up .

I strongly advise against renting at Landmark at Gleneagles due to their new terrible management and rude interactions with neighbors. This community used to be running pretty well under the prior management until it was sold to a new company. It is clear that the new company lacks appropriate expertise in managing apartments.

When my roommate and I moved out in April, we asked for a few more hours to grab all of our stuff from the apartment, and they verbally agreed to it. However, they denied... their approval afterward and charged us $90 for clean-up. Additionally, they did not send the final rental statement to any of us and instead submitted it hiddenly on the portal and just one day after, sent it to the collection department!

This is the first time I have observed such shady business practices. Not only did they send the $140 water bill to the collection department, but they also took all of my $250 deposit. When I emailed them to ask for an explanation, they did not respond. I had to go to their office in person to talk to them. Without listening to my inquiries, they simply said the collection department would call me, and I should pay my balance. They even had the audacity to say they were too busy and cared more about the new potential tenants right now.

I understand that the rental business is very profitable, but that doesn't mean anyone without the right expertise and professional attitude can handle it successfully. If Landmark at Gleneagles is not sure how to run this business, I can refer them to some communities around to educate them on how to do their work properly. Overall, my experience with Landmark at Gleneagles has been extremely disappointing, and I would not recommend renting from them. Lee mas

My experience at this building has unfortunately been a slow ride downhill. I am renting in a renovated unit however, when renovations were completed I dont believe anyone did a quality inspection. Our first night in the unit- we only had cold water in the unit and it smelled like well water (imagine boiled egg smell; which lasted a period of two days.) I had 24 hr maintenance come and try to fix the problem he was here for over two hours until he figured out that when the water heater was... installed they never removed the seal in the hot water line. Fast forward a few weeks- I had to put a ticket for the breaker panel to be fixed besides a burning smell coming from the breaker (located inside the walk in closet) several outlets would not work and you couldnt run the washer at the same time as the dishwasher. And it doesnt stop there folks- smells travel from outside/other units to your apartment. We first experienced this during the summer when our upstairs neighbors would bbq- which would be amazing only the only smell that would come in is the burning coal smell. I decided I couldnt deal with that anymore so I moved to the other bedroom and left the master as a playroom/office. You'd think this would of resolved but no- now I get cigarette smoke waft in at least 2-3 times a week. I've advised the office of this matter on several occasions since its been over a month and I am pregnant and have a small child in the unit. These people could literally care less. After a month and over 3 complaints the only thing they've done is ask the upstairs neighbor if they are smoking or not. Which doesnt resolve anything; I'm not concerned with what others do in their home, I just want my issue resolved by looking at our hvac system- which also was never done. Over a week ago they said they would have someone come clean the vents, still waiting for that. We've asked to be let out of the lease but they are just biding their time giving us band-aid excuse after another. Would not recommend to anyone; dont let the pretty pictures on the website fool you. Also, takes about 5 mins to get from the complex to the main road in the mornings due to traffic. Lee mas