Catalina Village Apartamentos

I recently moved into this apartment community less than a month ago, and I’ve already experienced a very serious and frightening situation. There was a shoot out in the parking lot directly outside my window, and my back windshield was hit by a bullet during the crossfire.
I immediately reported the incident to the property manager and made it clear that I wasn’t seeking confrontation I simply wanted to be accommodated for the damage to my window and tint and or being let out my lease... .Considering I had only been living in the apartment for less than two weeks when this occurred. I’ve emailed twice, called and went to the office to provide my police report. I was told that a supervisor would contact me within an hour because they were on the way to the property. It has now been over a week, and I have yet to receive any response or follow-up. I find this extremely unprofessional and concerning, especially after experiencing something as traumatic as a shootout outside my home. I would have even been okay with moving me to a different unit by the office because I’m on the ghetto side seems like. Also after the incident the gate has been continuously broken. I am formally requesting an urgent response and resolution to this matter. I should not have to feel unsafe or unheard in my own living space. Lee mas

They do not keep up with the property. Maintenance is is very slow. They have pest problems. Sketchy neighborhood. Front office very unreliable.

We rented a 2/2 for my UH college daughter and her roommate, their first time to live in an apartment. Leasing agent Tiffany was informative, friendly, knowledge and responsive and answered all of our questions with a smile.

Their apartment is HUGE (more than 1300 square feet!) and well maintained. My only wish is that the neighborhood was a little safer and that there was a Metro stop closer so the girls could catch the bus to campus. But there is a nice big HEB five minutes away and 288 is... blocks from the property, making it easy to get anywhere quickly. Lee mas

Staff is extremely unprofessional and rude. Will take months to get a lease signed.this property has NO AMENITIES. The only thing you get at this apt is SPACE. The floor plans are spacious and the area is up and coming. Other than that, expect cars to broken into, the security sucks, no guest parking and excessive towing. Please note that the staff has made their own “5 star reviews”.

They are not a true reflection of the residents that actually live here. I will not be renewing my lease due... to another rude encounter with the staff. Expect to get 10 different answers from the staff when signing your lease.

Overall, the space is not worth the headache you will encounter. Lee mas

I love this place, there's nowhere else in Houston that I can find with large spacious kitchens that also have in-unit washer and dryer for this price and square footage. Maintenance has taken care of any issue I've had within a couple of business days, they'll just sneak right in, fix whatever needs to be done and be out! Office staff is understanding and hasn't changed often, and everything is handled like a well-oiled machine. The buildings are fairly new, so no foundation issues or anything,... and hookups are quite modern. The location by Downtown and the Medical Center is convenient if you're a college student or a new MedCenter employee looking to rent.

My only issue was that the security has gotten lax in the past few years, going from very diligent foot patrol back in 2015 to SEAL security that tend to just sit in their car and watch as residents' cars are broken into. The front gate is fairly useless, as everyone in the neighborhood knows the code in, and the property towing company won't arrive for at least a couple of hours, which means if someone parks in your spot, you're out of luck for a few hours. There's also no visitors parking (except on the street which is unsafe). There are definitely nights where there's large amounts of drunk people wandering in from the nearby clubs, and they have damaged cars and picked fights with residents. Also, the prices listed here are definitely not what they're going for right now (a good bit more). Lee mas