Cortland Museum District Apartamentos

Thank you so much for sharing your thoughtful feedback! We're truly glad to hear that you enjoy the welcoming atmosphere and the spacious, open layout of your apartment — it's great to know it feels like a peaceful place to come home to. We also... appreciate your shoutout to our social events and holiday gatherings; we love bringing the community together with good food, drinks, and company.

Regarding pricing, we do strive to keep our rates in line with the local market while continuing to provide a high standard of service and amenities. We understand affordability is important and will always work to ensure residents feel they’re receiving value for their home.

We hope you’ll be able to join us for our upcoming resident event on May 5th — it’s a great opportunity to connect with neighbors and enjoy a relaxing time. Wishing you a wonderful week ahead and thank you again for being part of our community!

Enjoy your day,

Stephanie A., Community Manager Lee mas

Hello, thank you so much for taking the time to share your feedback with us! We're always here for you if you need anything at all. - Your team at Cortland Museum District

Hello,

Thank you so much for your wonderful review! We are absolutely thrilled to hear that your experience at the Cortland Museum District has been so positive. It brings us great joy to know that you appreciate the stunning lobby, the inviting... public spaces, and the beautifully landscaped surroundings. We are also glad that the recent upgrades and our team’s hospitality have contributed to your exceptional living experience.

Your recommendation means the world to us, and we’re so grateful to have you as part of our community. Please don't hesitate to reach out if you ever need anything—we're always here to help.

Warm regards,
Stephanie A.
Community Manager Lee mas

Hi there,

Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying your time at Cortland Museum District and that our team has been able to meet your expectations. It's wonderful to hear that Kenny's service has... made such a positive impression on you and your dog! We're also glad to know that Stephanie was able to handle the plumbing issue efficiently, even with the challenges of weather and holidays.

We truly appreciate your kind words and look forward to continuing to provide you with excellent service. Thank you for being part of our community; we're excited to have you with us for another year!

Enjoy your day,
The Cortland Museum District team Lee mas

Hello,

Thank you again for sharing your concerns with us. We genuinely apologize for the frustration this situation has caused, and we want to address your concerns as clearly as possible.

Regarding the recent charges, please rest assured that we... have not added any fees that are not included in your lease. While there may have been a transition period during the takeover, we do not add or change fees arbitrarily. In fact, I emailed you your past and current ledger, your lease, and the signed addendum for your review yesterday. If you have any further questions about these documents or the charges, I would be more than happy to go over them with you. As I tried to explain yesterday, water and sewer charges are billed in arrears. The transition period between management is when you received your first water/sewer bills, which may have caused some confusion. Additionally, you have been charged for the boiler and amenity fees from the start of your lease, as outlined in your signed agreement. I understand how transitions like this can cause some questions.

I want to clarify that our management team is available onsite Monday through Friday from 9:00 AM to 6:00 PM. We always make time to speak with our residents and only ask for your patience if we are already assisting another resident, if it's after hours, or during the weekend. We strive to be as accessible as possible and would never intentionally avoid a resident.

Regarding the concierge issues, I was unaware of any new incidents since you previously notified us, and we addressed them with their supervisor. I followed up with their team & supervisor yesterday to make sure all procedures are being strictly adhered to and that your security and privacy are maintained at all times.

We sincerely hope to resolve any lingering concerns you may have. If you have any other questions, please don’t hesitate to reach out. We value your experience here and would be happy to assist in any way we can.

Sincerely,
Stephanie A., Community Manager Lee mas