Post Oak at Woodway

It feels like our community has really gone down hall. The (one) grill we have (we’re supposed to have 2, is constantly broken or doesn’t have gas, the dog park is always a mess and often missing bags, and the elevator breaks often- and more than not we receive zero communication. The communication on site has been really awful.

Overall, my experience here has been very positive! It is an older community, so there are minor issues due to age. The biggest ones I have are the age and size of the AC unit, which is undersized for this 1446 s.f. so it runs constantly at 78-80 degrees. The other problem is the appliances. I've had issues with the washer and haven't used it since the first 2 weeks I was here. The coil stove is older and burns everything unless you constantly turn the heat up and down. The fridge tends to... freeze items on the top shelf, while produce on the bottom and in the drawers have moisture from the higher temperature and wilt or mold. Management is responsive, but maintenance's ability to diagnose is doubtful. My son is an appliance repair tech with over 15 years of experience. Over a phone call he immediately diagnosed the two issues with the washer, which weren't even identified. Overall though, it is a great apartment for the age and management is great! Lee mas

It has been good staying here so far, the property has amazing amenities and the pool area is the highlight for sure. I had some maintenance issues in my apartment but those were addressed promptly. However, the hallways are often dirty and not cleaned. There are a ton of bugs which make it difficult to go to and from the garage. Management needs to take pest control more seriously.

Maintenance is great. They always get things done promptly. The property is well-maintained. Parking is excellent because it's covered on the rooftop.

I strongly advise against living in this apartment complex. During several years of living here under the previous management, there were no issues: maintenance was always performed promptly and professionally, which was the reason we decided to renew our lease.

Since the management changed, the situation has significantly worsened. The management completely ignores residents’ requests and fails to resolve problems:
1. The air conditioner in our apartment has been broken for about six months,... and no repairs have been carried out.
2. Common areas are in poor condition: the grill is broken, dirty, and rusty; the pool is constantly dirty; the air conditioner in the fitness center does not work; and the gates are frequently malfunctioning and left open.
3. Apartments have started experiencing pest infestations, including outdoor cockroaches and gnats.
4. Trash collection is often delayed or not done at all.

All written and in-person complaints from residents are ignored.

Additionally, rent is increased immediately after the first lease term ends. Attempts to terminate the lease are met with numerous conditions, effectively preventing residents from moving out without financial penalties.

I consider the actions of this management company to be dishonest and a violation of residents’ rights. I strongly recommend avoiding signing a lease with this complex. Lee mas