Hidden Ridge On The Canal Apartamentos

Don’t move into these apartments—you will regret it.

We lived at Hidden Ridge Apartments, and it was one issue after another from the very beginning.

It took eight months just to get our fridge fixed. During that time, we were pressured into writing a good review, which we eventually deleted as more problems continued to surface.

The water was constantly being shut off, usually blamed on other residents’ carelessness. Instead of fixing the root issue, management simply told us to “conserve... water.” We had to store water in large containers just to flush the toilet—something that became a regular and frustrating part of daily life.

Maintenance was unresponsive, and when issues were addressed, they were usually patched up temporarily instead of being properly fixed. The gym equipment was almost always broken, and though some of the damage was from residents, the apartment staff never enforced rules or kept anything in working order.

Even the move-out process was unprofessional. A staff member made a loud comment about our departure in front of others, which lacked basic courtesy and discretion. Later, we were contacted with an unnecessarily rude tone demanding to know where the keys were—even though we had already returned them to another staff member. Once clarified, the attitude quickly changed, further revealing the poor communication within management.

The real issue here is the management—from unprofessional behavior and poor communication to a lack of accountability. It negatively affected every part of our experience living here.

We’ve since moved out, and based on our experience, we do not recommend Hidden Ridge Apartments to anyone. There are better places out there that actually value their residents and handle problems properly.
Lee mas

Really good apartment. Great customer service and I recommend living here! New management is great and attentive.

Loved my tour at this community! The grounds and amenities are well kept. The leasing team is very kind and helpful.

One of the worst apartments to live in. Apartments are old. AC don’t work most of the time. You will have a hard time if it rains. Every day something or the other repairs come in. They take at-least a week to fix the AC, Plumbing problems. Despite of all these problems, they talk about rules like lease cannot be ended soon.
Their intention will be like they don’t see the problems caused by apartments to tenants.

And the response from the apartment manage is if temperature is above 85 only... they consider it to be am emergency and will be repaired immediately, if it is 83 they take weeks to get it repaired.

I wish I could give zero ratings. I stayed in motel for a week because of AC issue and temperature in room was high and also for another week because of leaks in the apartment. Lee mas

Roach infested, overflowing trash, broken security gates, mailboxes constantly broken into, no towing of cars that park in paid assigned spots, intoxicated people at the pool after hours during the summer, homeless people are able to access the apartment after hours so they can sleep by the laundry rooms… should I continue oh and btw they are raising the rent