Verandah at Valley Ranch

The complex is fairly nice and in a nice area. I have heard of other people having issues with vandalism, but I have not dealt with any of that, thankfully.

What makes this review 2 stars is the awful customer service from the office. Everyone I have spoken with seems like they could not care less about doing a good job. There is no welcome information given to new tenants, and every rule or procedure must be sought out. Pool/gym hours and entry codes, utility charges, dumpster info, etc. All... information had to be researched by me because the management couldn’t be bothered to inform their tenants.

Communication is bad. It’s hard to reach anyone at the office, usually taking multiple phone calls. I just called a little bit ago and had them yell something and hang up on me. They denied it when I called back.

The only way management communicates is through emails that are copied and pasted from previous emails asking people not to break the law in the parking lot. Seems like there are no consequences for those issues. Sometimes the emails have no content, just a subject line saying the water is getting shut off for an unknown reason.

The water gets shut off frequently. No explanation is given why. They told me it was totally normal for apartments to shut water off for hours at a time multiple times a month. That is not true.

The gate is always broken. Maintenance is nice but does not always know what’s going on. I had them come into my apartment one morning and wake up my baby so they could inspect the fireplace. No warning was given, and I don’t even have a fireplace!

They needed to replace my microwave and took almost two weeks to do it, constantly telling me it was coming next-day. I’m pretty sure things only happen when you call to remind them.

I work in customer service and in management. If I acted the way the office people do, I would be fired - and rightfully so. Lee mas

I am amazed there are any positive reviews. The management is lazy and unresponsive. They do not do proper pest control. You will find roaches everywhere. Their security gates are constantly broken. Trash overflows out of the dumpsters and pet waste bins. The grass is left untouched for weeks at a time. The pools have both been broken for over a year. There is a building slowly collapsing in the back and no work being done. They currently have had our water shut off for 18 hours, 13 hours after... they said they would have it back in in 30 minutes and no updates after that. They are scammers. DO. NOT. LIVE. HERE. Lee mas

It was a gated community but the gate has been broken for 2 yrs. Many cars have been either stolen or broken in and the cameras don’t work. We also been seeing roaches in our apartment, we called the office but they blame it on tenant leaving trash out. Wish I can give them 0 stars.

Horrible apartment complex I ever experienced. The gate has not been fixed and sure enough we already got someone car broken in. Lastly, parking is horrible. When you come home late, all the parks will be taken (people that don’t live there ended up parking thanks to the broken gate). Oh and if you don’t like roaches I suggest you avoid this apartment.

Horrible experience, apartment was full of roaches (pest control can’t control them). Firstly they will show you nicely furnished model apartment, but they will give you apartment having low graded bath tub with cheap quality paint on it which will peel off with in 3-4 months, poor quality carpet, windows blinds, kitchen cabinets etc. Finally when you move-out they will put all unfair charges on you (many hundreds of dollars at least). When you question about these, they give you ridiculous... answers. Lee mas