Reserve at Pebble Creek Apartamentos

Anonymous, we apologize that your experience with our community has been anything less than exceptional. Our team is committed to providing stellar service to all who walk through our doors and we are sorry to learn that we fell short of your... expectations. We urge you to give us a call or stop by our office at your convenience so we can discuss how we can improve your time here. Lee mas

Thank you for sharing your experience. We’re truly sorry to hear about the unsettling situation you encountered. Resident safety is extremely important to us, and we understand how concerning this must have been. While we’re glad to hear your vehicle... was secure, we take reports like this seriously and will be reviewing lighting and security measures on the property.
Your feedback has been shared with our team, and we encourage you to reach out to the office so we can discuss this further and explore ways to improve your peace of mind.
– The Team at Reserve at Pebble Creek Apartments Lee mas

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your dissatisfaction with your experience at Reserve at Pebble Creek. Concerns about communication, maintenance response times, and community safety—especially... lighting and gate functionality—are important and have been shared with our management team for immediate review.
We understand how frustrating it can be when expectations aren't met, particularly for long-term residents, and we regret that your time here has led to disappointment. If you’re open to it, we’d appreciate the opportunity to speak with you directly to better understand your concerns and explore possible solutions.
– The Team at Reserve at Pebble Creek Apartments Lee mas

Thank you for your feedback. We are committed to responding to all emergencies, even after hours. Sometimes there is some confusion for residents as to what constitutes a true emergency. Due to the anonymous nature of this review, we are unable to... reach out to you. Please contact the office at RPC@harborgroupmanagement.com and we'd be happy to discuss our policy and, of course, we want to be sure your concerns have been addressed. Lee mas

Thank you very much for your positive review. We are very glad you are enjoying Reserve at Pebble Creek.