19/9/25
Beware of Excessive Fees at Move-Out
I completed my full-term lease at Haven at Mission Trace. While the unit itself was fine, my move-out experience was extremely disappointing. I was charged $470.49 for “Painting/Glass Cooktop Restoration,” even though the cooktop was clean, functional, and showed only normal wear and tear. In my view, glass cooktops are impractical for rental units because normal use leaves visible wear, so charging for cosmetic “restoration” feels unreasonable. I submitted multiple disputes with dated photos... and documentation, but management upheld the charge without providing proof of actual damage beyond ordinary use. This process has been needlessly time-consuming and disappointing. Future tenants: document your move-in and move-out conditions meticulously (photos, videos, checklists) and be prepared for pushback if you dispute charges.
Reseña de Apartments.com
Administrador de la propiedad en Haven at Mission Trace respondió a esta revisión
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. As we worked towards a resolution with you unfortunately, it's unfortunate that we were not able to come to a... fair agreement. If we can further assist you, please do not hesitate to reach out.
