Wellesley Terrace At Short Pump Apartamentos

I DO NOT recommend living here if you expect management to take noise complaints seriously. Since a new tenant moved in above me several months ago, I’ve been dealing with frequent and disruptive noise—specifically their dog running and banging throughout the apartment, including late at night around midnight and even as late as 3 AM.
When I raised this concern with management and provided three videos (where the noise is clearly audible), I was told, “It’s a dog, there’s nothing we can do” and... “the tenant has the right to have a dog.” Despite one video being reviewed in person and acknowledged for its noise, management later claimed they couldn’t hear anything in the videos I emailed—an excuse that feels dismissive and dishonest. When I requested corporate’s contact information to escalate the issue, I was told that this is a privately owned property and that all complaints would simply be redirected to the same management office. Based on other Google reviews, this seems to be a common experience here. Additionally, the “valet trash” service I pay for is unreliable—trash often sits outside for days. When I raised this concern, I suddenly began receiving notices accusing me of not following trash procedures, which were inaccurate. Beyond that, I returned from vacation to find a scratch on my vehicle, and on another occasion my side rearview mirror was pushed out of position—both incidents occurred while my car was parked on the property. Unfortunately, I am locked into my lease until December, or I would have already moved. I made the mistake of ignoring the negative reviews when I signed—please don’t make the same mistake. Lee mas

During the application process they had very poor communication and sometimes didn’t even respond till days later. When we finally moved in after a long and slow process the apartment had a weird smell and stains in the microwave. Then with closer inspection of the rooms there were pests everywhere and to be specific roaches both babies and adults. We found them in the bathroom, closets and the kitchen under the fridge. The walls have random spots and look dirty as if they’re stained permanently... then the amount of spiders that were seen along with the roaches was unbelievable. I honestly do not recommend as it’s not worth the money nor time. It was not the best experience. Lee mas

I have been living in this community for last 3 years. Very nice neighborhood. Maintenance is very good, especially the guy Syed, he is awesome in taking care of the maintenance requests.

My light went out in my kitchen & I have called for 3 days. No one has come out to fix the light still. The girl answering the phone has been very rude each time. I've even told her I have a visual disability and even then rude & not sending someone immediately. We've had to eat out for 2 days and I'm assuming today will be the third. It would take no more than 5 minutes to get it changed. I moved in mid-year 2020 and my rent has gone up almost $400. They're totally willing to stick it to you... rather than other places that are only raisi g the rent by 5%. I love the lake & location but anytime there is a maintenance issue it's like pulling teeth trying to get it fixed timely. Every time there's an issue it's a fight to get it fixed. This time I even called only once a day & was kind & still nada. The person answering the phone was very clear with me how much of a priority it is NOT to change it. She was rude the first day I called & rude now. If you don't like your job, or that people complain when their maintenance has not been done when you've said you'd have them do it for 3 days then maybe you are in the wrong job. It's ridiculous. Again, great location. Great lake & friendly neighbors. You just have to think about how bad you want issues resolved when there are ones. Lee mas

Property and location is good but service is very poor. I had very hard time getting response from management team. End up paying more for ending lease. Did not receive proper communication. Make sure you clear terms before signing lease.