VIVA Luxury Apartments

The amenities are awesome!!! There’s a full gym with weights and the pool area is so nice. There’s also a spa and grill area.

I knew I should have never submitted an application when they never answer their phone. My gut told me to look elsewhere but I didn’t. After days of calling for information, they finally answered the phone and I went ahead and submitted an application. I waited a week and started calling them again. After two weeks of calling and not answering the phone, I never received an answer about my application. I had to move forward on obtaining a place to stay since I was relocating. Customer service… lacked greatly. They were rude and never had the correct information for me. I was told I was approved but then she thought I was someone else and after looking in the system was told my application had not been ran. After additional callbacks, no answer was given and they stop answering the phone. Why are you taking peoples money and not running their application. Train your staff and follow through on processing applications on time. It should not take a month, or more, to process an application. I went to another apartment and got an answer within 24 hrs, deposit and all fess paid the following day and lease signed. That’s how it should be with great customer service. I will be calling corporate to get my money back since they never followed through with my application or their process. Read More

Over priced. You will pay $30 for valet trash service. The company never comes on time, trash will be seen everywhere. The pool area furniture is done. The grills are disgusting, rusted, and is falling apart. The gate does not work. When you ask the front office about it, they’ll tell you it’s being worked on. Key fobs for the gym are yet to be given out. Want a garage? Nope. All taken. No any parking. Not even assigned parking. First come first serve. BSO is always in the complex with the… entrance/ exit blocked off. Security guards are a joke. Never seen. Read More

DO NOT MOVE HERE. I been here now 6 months. When I moved in I wasn’t allowed to tour my apartment now I know why there water damage in several places. I was also lied to was told that there was a tub in my apartment and there is not. BSO is constantly here. Break ins happen often my girlfriends car was broken into. The gates and all the amenities are broken wholes in walls. Trash everywhere. Not to mention they say they have security but he spends most the time not doing his job. If you want to… live in a place that reeks like pot, management is constantly giving you the run around. And there’s trash everywhere and nothing works this is the place for you this place sucks there fixing NOTHING Read More