2/4/26
Property Management & (towing vehicles)
When calling the office about getting a parking for my parents, I chatted with a very nice temp. that said I had to come into the office to receive my pass which I said okay to.
Then some ANGERY lady called to tell me sorry we don't give out parking passes, your parent's will just have to wing it and if theres no visitors parking then it's just tough luck for them, they'll get towed. Mind you there is very limited visitor parking here. And they've towed my parent's car before which costs 350.00... over the Christmas holiday. Hints why I called.
But got terrible customer service instead.
I miss the days when Charlie was in the office. He always so nice and handled everything effortlessly.
Whoever took his place is a disaster over the phone, raised her voice and everything. The tone was unacceptable!!
Also I would like to add.... theres dog poo everywhere people never pick up after their dogs its absolutely disgusting. Clearly the property manager does care because its never been addressed.
The view is the only thing here that deserves 5 stars!!
These apartments are old, dated and dirty definitely not worth the money especially when you have deal with bad attitudes and dog poo!!
The only apartments that look nice here are the ones they redid because of the flooding from the hurricane. Which are on the 1st floor.
Review from Apartments.com
Property Manager at Waters Pointe responded to this review
Thank you for sharing your feedback. Our team shared available parking options for overnight guests, including guidance on designated visitor parking and alternative arrangements. At the time, these options were respectfully declined. We do not... advise guests to “wing it,” nor do we use towing as a threat. To further support our residents and their visitors, towing is limited for a minimum of 48 hours during major holidays to help reduce unnecessary stress. We would also like to address the concern regarding tone. Our team is committed to maintaining a respectful, calm, and professional approach in every interaction. Ending a conversation prematurely can make it challenging to fully assist and resolve concerns in real time, and we always welcome the opportunity to help when communication remains open. Regarding community cleanliness, pet waste stations are conveniently located throughout the property, and residents are regularly reminded of their responsibility to clean up after their pets. Maintaining the community is a shared effort, and we encourage residents to report any concerns directly to the office so they may be addressed promptly. We appreciate you sharing your voice and renewing your contract for an additional 12 months. If you have any other concerns, please reach out to the office directly so we can address them properly.
