The Pointe at Preston Ridge

I went to tour the townhome on Tuesday May 09, 2023. The price had gone up by Wednesday. But I kept checking because I really like the unit, I submitted my application yesterday for unit 1732 for move-in July 10th. I got a call this morning from Sophia, I believe that is her name asking for another pay stub, because my offer letter did not have a start date. I am currently moving from a contract position to a permanent position. My gross income is 3x times the rent as a contract employee. Later… this afternoon, I check their website and it said my application was denied. I have not received any verbal or written communication explaining that I was denied and why. I proceed to call the office twice trying to get an answer and I was told someone would call back me. What really annoys me is, I check the website again after they closed and the unit, I applied for is showing available. They never ran my credit, so I know I wasn't denied for that. Professionalism and Customer service is essential to any business, and you just don't people money and not communicate. If I was denial for a legit reason, I deserve to know in writing and verbally because it is good business ethics. Read More

I went to tour the townhome on Tuesday May 09, 2023. The price had gone up by Wednesday. But I kept checking because I really like the unit, I submitted my application yesterday for unit 1732 for move-in July 10th. I got a call this morning from Sophia, I believe that is her name asking for another pay stub, because my offer letter did not have a start date. I am currently moving from a contract position to a permanent position. My gross income is 3x times the rent as a contract employee. Later… this afternoon, I check their website and it said my application was denied. I have not received any verbal or written communication explaining that I was denied and why. I proceed to call the office twice trying to get an answer and I was told someone would call back me. What really annoys me is, I check the website again after they closed and the unit, I applied for is showing available. They never ran my credit, so I know I wasn't denied for that. Professionalism and Customer service is essential to any business, and you just don't people money and not communicate. If I was denial for a legit reason, I deserve to know in writing and verbally because it is good business ethics. Read More

Extremely poor!!!
When I visited for viewing the apartment, even though the apartment was empty for months, the staff had shown a 'show flat' and completely rejected my multiple requests to allow me to see the apartment that I had booked. They finally gave me the key 2 days before rental start date. I was absolutely SHOCKED seeing the apartment, it had never been maintained, all the items were rusted, dirty with pests. When I opened the attic door, it was horrible, and I could not go there due… to heath hazards. I complained to staff and she was extremely cool, asking me to movein like that and she will try to arrange maintenance team to visit if few weeks. I decided to stay in Hotel and withdrew my application. They are supposed to refund my application fees as well because they were selling an apartment which was not ready!!! I urge anyone renting at this property to be extremely careful before deciding to rent. I would say I am lucky to have withdrew before moving in even though I had to spend hefty amount for Hotel stay till I found another one! I wish I could attach the pics of the apartment here. Read More

The Leasing manager isn’t helpful at all no one answer the phones can never get any help with maintenance professionalism terrible it’s not a great place to live Has no structure If I could rated no stars I would