Cortland at Armour Yards Apartments

I love my Apartment and the staff been very good with helping me with my issues. Salute to Velvet, Saraj and the other associate. Can’t remember his name. They are under new management so some things are getting fixed soon.

Extremely nice, quiet, and updated apartments. Leasing office staff is a blessing everyone is friendly and knowledgeable. It’s been a pleasure living here.

The customer service here isnt the best. Its hard to get a timely response from the leasing office. They dont communicate neighborhood issues or disturbances. IE: fires, fire alarm testing. They never addressed the car that caught on fire in the parking deck or gave instructions on what to do. They also didnt communicate when the entire property's water was cut off for multiple hours. Its clear the staff is in it for the discounted rent, nothing else

Renting at this place means that every couple of months, usually in the middle of the night or at the most inopportune time, the fire alarms will go off. Just when you think the issue is resolved because it hasn’t happened for a couple of months, it happens again. Management appears to be doing nothing to resolve this issue. Or they’re certainly not communicating with any of us residents about what they’re doing in respect to this issue. I have been shocked awake in the middle of the night. I... have had to disconnect from Zoom conference calls because of it. And I have been embarrassed in front of guests who were visiting during one of these alarms, and I had to reassure guests that no, there’s no real fire. This just happens here sometimes. Of course, this means that the overwhelming majority of residents simply ignore when the fire alarm goes off, which is a liability and a hazard if/when there actually is a real fire. This is a major issue that prevents me from recommending anybody reside here. Read More

This apartment complex has no concern or care for its residents at all .They have partnered with a company that is participating in predatory booting of cars( Empire Parking Services ) . This company literally waits for temp tags to expire to boot cars seconds later . This company boots cars that belong to residents , knowinlgy belongs to residents . This company booted a car that had several temporary tags due to owners car being in the shop . Temp Tag expired , resident put a note on car that... new temp tag would be on in the am when office opened . Resident came out to a boot anyway . Your guest have timed parking , when you run out of time you have to pay . If you want to live in a building more concerned about the parking than the access to the buildings move here . Office staff lacks compasion , care or concern . Stating there is nothing they can do . So if you move here be prepared for the headache of the parking situation . Read More