3/19/26
Lease Terminated One Day Before Arrival Due to Management Error
I signed a lease with Clairmont Reserve for Apartment 410 and coordinated my move with the leasing office. They sent a welcome letter, confirmed the lease details, and scheduled my move-in for January 9, 2025.
One day before my arrival in Atlanta, while I was already traveling, I learned through my brother that management had terminated the contract. I had received no prior notice from the leasing office. Later I was told the reason was a “pricing discrepancy” because the unit was classified as... a corporate apartment with a higher price. Instead of honoring the agreement, they required me to move to a different unit with different pricing. Since I had already traveled and had no time to find another apartment, I had no real choice but to accept the change.
During the lease there were also multiple billing issues. Charges had to be corrected several times, and at the end of the lease I was billed for a full month when the correct amount should have been a prorated payment for only eight days.
Communication with management was very difficult. When I called to resolve these issues, staff were often dismissive and on several occasions hung up the phone while I was trying to ask questions. Emails were also frequently ignored.
The building itself may look nice, but my experience with management was extremely problematic. Last-minute contract changes, pricing mistakes, billing errors, and poor communication made this a very frustrating rental experience.
Prospective tenants should review everything very carefully before signing a lease.
Review from Apartments.com
Property Manager at Clairmont Reserve Apartment Homes responded to this review
Thank you for taking the time to share your experience. We sincerely regret the challenges you encountered during your time at Clairmont Reserve. Your feedback regarding the contract changes, pricing concerns, billing discrepancies, and communication... issues is greatly appreciated. Please be assured that we are carefully reviewing these matters to improve our processes and provide a higher level of support to our residents. We apologize that your experience did not reflect the standard of service we strive to deliver. Thank you again for bringing these concerns to our attention and giving us the opportunity to improve.
