Clairmont Reserve Apartment Homes

The management is slow to respond to issues and often lies or keeps residents in the dark about issues / changes to the amenities in order to pretend like everything is fine. The units themselves are pretty good overall.

Maintenance is always on time. Staff are friendly and helpful. Love the cute club house set up. Homes with 2 patios are a treat. Been here 2 years. No complaints.

Living room was leaking at move in.
Quickly repaired, waiting to make sure that it worked.
Refrigerator door does not close properly.
Main bedroom window glass has cracks.
Garbage disposal as been backed up.
Mailbox does not close properly.
Friendly staff, good layout of apartment.
Spacious porch. Great shower pressure.
AC works great.
Pool area is nice, small but clean gym.

Great location with convenient access to Emory University and easy access to the Emory shuttle, making commuting to campus quick and hassle-free.

I signed a lease with Clairmont Reserve for Apartment 410 and coordinated my move with the leasing office. They sent a welcome letter, confirmed the lease details, and scheduled my move-in for January 9, 2025.

One day before my arrival in Atlanta, while I was already traveling, I learned through my brother that management had terminated the contract. I had received no prior notice from the leasing office. Later I was told the reason was a “pricing discrepancy” because the unit was classified as... a corporate apartment with a higher price. Instead of honoring the agreement, they required me to move to a different unit with different pricing. Since I had already traveled and had no time to find another apartment, I had no real choice but to accept the change.

During the lease there were also multiple billing issues. Charges had to be corrected several times, and at the end of the lease I was billed for a full month when the correct amount should have been a prorated payment for only eight days.

Communication with management was very difficult. When I called to resolve these issues, staff were often dismissive and on several occasions hung up the phone while I was trying to ask questions. Emails were also frequently ignored.

The building itself may look nice, but my experience with management was extremely problematic. Last-minute contract changes, pricing mistakes, billing errors, and poor communication made this a very frustrating rental experience.

Prospective tenants should review everything very carefully before signing a lease. Read More