Versailles on the Lakes Schaumburg

Thank you for sharing your feedback. We're incredibly sorry for the discomfort you’ve experienced with the AC so shortly after moving in. This has been a deeply frustrating situation for all of us.

To provide some context, a sudden and severe storm... unexpectedly knocked a large tree down directly onto your building's central AC chiller, completely crushing the unit. Because this required a new chiller replacement rather than a simple repair, it took longer than we would ever want to get it fully operational. However, our team immediately entered a RUSH order for the new component.

Please know that our team worked with HVAC specialists until midnight that day to expedite installation and restore cool air to your home as quickly as possible. In the interim they provided temporary portable AC units to all affected residents and had every bedroom cool by bedtime that evening. We truly appreciate everyone's patience and resilience through this unexpected emergency. We fully communicated the ongoing work details to our residents at the time, but If there's any further details we can provide please feel free to reach out to the management office directly.

Selena and The Versailles Management Team Read More

We're sorry to read that you feel you’ve experienced some form of water issue here at Versailles. However, we’re a little confused about the situation you’ve described. First of all, you do not appear to be a registered resident of our community. ... And additionally, we’ve never had a report of such an incident or a ceiling collapse of any kind. Frankly, it would be virtually impossible for this type of situation to somehow elude us. And while It's true that like many older communities we do experience minor leaks from time to time, all have been relatively minor and our industry award-winning maintenance team has been quick to respond and take care of such incidents. Please know that we'd be more than happy to speak directly with you about the concerns you’ve expressed. Just stop by the management office at your convenience. Our entire team here at Versailles strives to make sure our community is always safe and comfortable for all our residents and we take such issues, large and small, very seriously.

The Versailles Management Team Read More

Thank you for taking the time to share your concerns. We are aware that the movie theatre is currently not in full operation. The projection machine needs a special bulb which is on order and it will hopefully be up and running very soon! The... coffee machine; however, is not broken and is in perfect working order, so make sure you stop by for a fresh cup when you get a chance. While we're sorry you're unhappy about our pool rules, the rope across the pool is required by state regulations to separate the deep from the shallow parts of the pool for the safety of all residents. And, "adults only hours” are not permissible due to Federal Fair Housing Laws. We hope you are still able to enjoy our beautiful pool this summer during regular pool hours. And we’re indeed sorry you feel our staff does not take your concerns seriously. We always do our best to make Versailles a great place for all our residents to live and we’d certainly invite you to visit the office again should you feel the need to discuss any of these issues further.

The Versailles Management Team Read More

Rahul,

We must apologize for our part in this very unfortunate incident. It appears that there has been both a string of miscommunication, and actions taken, based on what each party thought the other was saying. It is true that personal property... was accidentally removed from your storage unit for which we compensated you during an office visit by your wife. The amount of compensation was agreed to with her present and you participating and concurring by phone. It was only after that action that you returned to us and assigned a higher value to the items. Also, the original items were mistakenly removed from the storage unit because, as your wife admitted, a sign we placed on the unit asking the original owner to remove their items, was taken down by her. This confused the maintenance team who had orders to remove the original owners items from the unit. They did not realize (since the sign had been removed) that the original items had already been removed and replaced with yours without you confirming this change with the office. We sincerely regret that this situation unfolded in the way it did but there was obviously miscommunication on both sides.

The Versailles Management Team Read More