Estates at Crystal Bay

Office staff very friendly and helpful throughout move-in process. I had an emergency and maintenance came right out to fix it and I appreciate that because my old complex never fixed ANYTHING! Thanks again to LaTasha for encouraging me to tour and apply despite my hesitation!

Unfortunately, the nice faces in the office can’t make up for the utter lack of care for tenants. The office is completely unorganized and understaffed to the point where even simple tasks get overlooked and ultimately harm the tenant. I lived here on a three-month lease, and these were the worst living conditions I have ever been in—roaches, mice, and a shower that didn’t fully function the entire duration of the lease to name a few. Multiple maintenance requests and visits to the office often… resulted in nothing. Poor organization and lack of administrative competency left me with charges after making a final month’s payment and now has me fighting with a debt collection agency. Save yourself the headache, look elsewhere. Read More

The assistant manager is very helpful, though very direct and to the point. I love that, didn't waste my time by doing the most that most people like when coming to an apartment complex. They are a lot better now then they used to be.

I was calling around to look for places, and when I called this complex, the person I spoke with was very short and did not really seem like he wanted to help at all. It immediately turned me off. Red flags from a phone call are sure signs of bad management