One Norman Square

My family and I lived here for a few months while selling our previous home and searching for a new home. Our experience here was not that great. While all the staff are kind enough, I feel that communication is seriously lacking. As a tenant, this became very frustrating. We had nonstop maintenance problems, and communications between the staff and with us in getting these problems resolved were often very frustrating. I felt like I had to be proactive in getting in touch with the staff… repeatedly and often just went directly to maintenance as I had come to know them well.

I could have overlooked it all, but at the end we apparently owed the complex some money for our finals days of rent. When we closed out our lease we asked to make sure that we were good, and we were told that we were. Had we known we still owed money we would have paid it. Instead of trying to communicate with us on what we owed, we were sent straight to collections.Even if we were sent a letter to our forwarding address that we missed, I feel like further attempts to contact us would have been reasonable before just sending us to collections. Of course when I called to inquire about the collections letter we received, the staff seemed puzzled. Very frustrating.

Additionally we had a storage unit here and we told the staff that we wanted to discontinue using it prior to our lease being up as we were done with it. We were told this was no problem as we did not have a lease on the storage unit. But we were still charged for it anyways. I did contact them about this, and they said they would be ok taking it off since it's just a small amount. I was glad they took it off, but it came across as if they were doing us a favor by taking it off when we had agreed to discontinue use and subsequent payment of the storage unit.

Otherwise, the location of this apartment is certainly convenient to many businesses, bars, grocery stores, and 77. But I do not miss the traffic here. Convenient or not, it still took a long time to get places on the weekend because the traffic is so bad.

All in all, I wouldn't recommend this complex to my friends. We chose it because of it's location and because the price for our short term lease was the best we found. I would pay a little higher to go elsewhere. Had this been a longer term lease, I would have been a lot more stressed living here. Read More