Cortland Glenwood South

Property Manager at Cortland Glenwood South responded to this review

Hello Rob,

Thank you for sharing your feedback. We understand how disruptive and concerning the January water intrusion incident was for our community, and we take your comments very seriously. Our team immediately engaged licensed remediation… specialists, who were onsite within two hours of the initial onset to begin mitigation efforts. That same day, we made in-person contact with all residents whose homes were directly affected, providing support and outlining next steps.

We recognize that the remediation process and necessary repairs created an extended period of inconvenience, and we sincerely regret the disruption this caused. The health and safety of our residents is our top priority, and all work performed followed professional remediation standards to ensure the building environment was properly restored.

That said, if your experience did not meet your expectations, we truly want to hear from you and make it right. We would appreciate the opportunity to speak with you directly. Please feel free to contact our management office at your convenience so we can address your concerns personally.

Resident safety and comfort remain a priority and hope for the chance to speak and find resolution.

- The Cortland Glenwood South team Read More

Property Manager at Cortland Glenwood South responded to this review

Thank you for sharing your feedback. We understand how disruptive and concerning the January water intrusion incident was for our community, and we take your comments very seriously. Our team immediately engaged licensed remediation specialists, who… were onsite within two hours of the initial onset to begin mitigation efforts. That same day, we made in-person contact with all residents whose homes were directly affected, providing support and outlining next steps.

We recognize that the remediation process and necessary repairs created an extended period of inconvenience, and we sincerely regret the disruption this caused. The health and safety of our residents is our top priority, and all work performed followed professional remediation standards to ensure the building environment was properly restored.

That said, if your experience did not meet your expectations, we truly want to hear from you and make it right. We would appreciate the opportunity to speak with you directly. Please feel free to contact our management office at your convenience so we can address your concerns personally. Read More

Property Manager at Cortland Glenwood South responded to this review

Thank you for your feedback. We’re disappointed to hear about your experience, as it does not reflect the standard we strive to maintain in our community.

While some of the situations described are not consistent with what we regularly observe, we… do take all concerns seriously and are reviewing our processes to ensure common areas remain clean and well-maintained. We remain committed to improving both cleanliness and maintenance response times, so please feel welcome to reach out to us at glenwoodsouth@cortland.com. We hope to hear from you soon and look forward to assisting you.

-The Cortland Glenwood South team Read More

Property Manager at Cortland Glenwood South responded to this review

Hello there,

We are ecstatic to hear you love the restaurants, grocery access, quiet design, and helpful associates. Thanks for calling us the best!

- The Cortland Glenwood South team