The Crossings at Menlo Park

We moved into this apartment about 1.5 months ago because the location was great and the apartment seemed newly renovated. It was a huge mistake. One week after I moved in, the ceiling above the shower started leaking. I called maintenance and when they came, they put a hole in the ceiling to relieve pressure and told me the issue was the tenant above’s shower caulking. The issue persisted despite me calling maintenance twice more. The next week I left for vacation and was out of the… country. I had my in-laws check on my apartment and the bathroom ceiling had collapsed. We put in a work order to have that fixed and were told they fixed the leaking in the process. About a few days after they installed the new drywall, we arrived back home to find that the ceiling was still leaking and now soaking through the new drywall. We called maintenance and were told that just now would they call a plumber. We thought our problems would be solved when the plumber came the next day, but we were wrong. Instead, not only was the shower still leaking, but our entire kitchen ceiling began pouring water like a modern ceiling shower. Eventually maintenance fixed the active leak, but the following day, the shower began leaking again. The bathroom now constantly has a musty smell and the dampness leads us to believe there might be mold.
Upper management’s response has been nonexistent
and it's unacceptable that our apartment has been unlivable for almost our entire lease as of now. Read More

I have had the opportunity to stay in Crossings at one for a couple of months now and I am very thankful to the management for their prompt help throughout the process. The location of the community, the maintenance, the cleanliness of the buildings cannot be matched. Thank you to the staff for their hospitality and serving every customer’s needs.

My family and I went on a tour and as soon as we got home we went to apply but there was an issue on the website and the prices were completely different from what we were told a few hours before on the tour! We called and emailed for TWO WEEKS to get help with applying/our questions answered and nobody answered us! When somebody finally answered she was so beyond rude and wasn’t helpful at all. We absolutely loved the apartment wanted to pay rent and wanted to move in ASAP but it shouldn’t be… that hard! I am so beyond disappointed in The Crossings. Read More

We recently moved in and everything has been great so far. The apartment is up to date and the landscape is very nice. People are pretty friendly.

Kanika did an excellent job of helping us with the process of the apartment. She went above and beyond to answer every question we had. She's great!