7/25/25
Beautiful Building, But Management Will Gaslight You
I’ve lived at Alumni Lofts for years and used to love it—but the current management has made it nearly unbearable. I’ve been ignored, gaslit, and yelled at just for requesting basic maintenance and communication.
I first requested a ceiling fan repair in January. Annabelle, the property manager, didn’t look at it until May—after months of silence. At that point, she brought in Ruby (who works for her) to “assess” it, clearly just trying to cover herself. I had already fixed the fan myself out... of frustration. When I proposed a clear follow-up to get it replaced properly, both Annabelle and her boss Michelle ignored me completely.
On top of that, Melissa, the leasing manager, makes it painful just to be here. Her tone is consistently dismissive, rude, and unprofessional, and every tenant I know agrees. Simple questions or concerns are met with eye-roll energy and zero effort.
The building itself is beautiful. But if you care about being respected, heard, or treated like a human being—run. Once you sign the lease, you’re on your own—and if you speak up, prepare to be treated like you’re the problem.
Review from Apartments.com
