1/27/26
Ignored Repairs, Broken Locks, and a Dripping Wall That Kept Me Up
I went against my better judgment after reading negative reviews about this apartment complex and moved in anyway, and now I highly regret it. I was told that the bathroom was going to be renovated and that the kitchen had relatively new appliances which to me seemed great all and behold when I moved in two weeks later, the bathroom was missing its handles the “new appliances” in the kitchen had a major defect in which the oven’s metal covering plate was sticking out exposing sharp edges. When I... submitted 8 maintenance requests for all the things I found wrong within the first week of moving in, I realized they're considered more of a suggestion than a request. They do not take these requests seriously, even if it puts you or your pet in harm's way. Another example is that all the windows' locks are broken, which then leaks cold air, and during this upcoming snow storm (1/24/26), which is literally in a day, they consider this not a priority. And that their maintenance man will not be returning, even though I put the request in weeks ago. Now the apartment feels 10° colder than my heater says, so I'm paying for heat that's not going to benefit me at all. On top of that, there is a loud dripping noise behind the kitchen cabinets that happens randomly, even in the middle of the night. It’s extremely distracting and has kept me up at night for weeks. I contacted them about it and was told the leak “has to be visible” to be considered an emergency. It still hasn’t been addressed in 3 weeks, and I haven’t been able to sleep, but they don’t seem to care. When the maintenance man came to fulfill the request he fulfilled only one request out of eight that of which was a broken showerhead and when he was in my apartment fixing the broken showerhead, he locked my cat in a room without food, water, litter box, and then proceeded to keep my cat locked in that room when I was at school the entire day and also leave my front door unlocked so that anybody could walk into my apartment steal my belongings. When I told the management at the Ivy Hills living space office about this, they did not seem to take it seriously, as nothing has been done about the situation. I would highly recommend that anyone NOT move into this apartment complex. I would not recommend anyone from out of town to move into this apartment complex, even if you are desperate like I was. This is a place where they put you, your belongings, and your pet at risk.
Review from Apartments.com
