West Hills Apartments

West hills is terrible maintenance is horrible they advertise the pool being open your rent reflects it and pool hasn’t been open in three years always excuses leasing agent lies avoid

They are passive and will not answer your phone calls, but will text you or do nothing to address your concern/issue. We lived there for two years, but they never opened the pool. Despite this, we were still required to pay the full amount of rent. The charge for doing laundry was increased, but tenants were not notified of this increase by management. The sewage backed up and we had to clean it in our bathrooms. It was required of the tenants to call the health department before the ground… floor was cleaned to enter our apartment. They are very expensive for what the have to offer and I was very disappointed in many outcomes during my stay. I DO NOT recommend living here! Read More

I have lived here for a little over 7 months. I can't express how great of a response the leasing office/maintenance departments have been to my needs as well as responding to emergent issues. They are considerate by notifying you ASAP via text/e-mail of any issues. The leasing office responds to my questions/requests so promptly! Also, they are kind enough to explain what they are repairing/time duration/ etc. My father is recently a retired maintenance man and always said "there are really… good ones and really lazy ones in this field." They have really good ones here! Read More

Management has always been iffy but never bothered me enough to write a review - I am only writing this in hopes that any pet owner will NOT consider this complex.

I live on the ground floor, and with that there are inherent risks (such as in this case - flooding). I accepted that and of course have renters insurance for such unfortunate events. What cannot be excused is the way in which the flooding (which occurred late 1/1/20 but was not even acknowledged by maintenance until 10 AM 1/2… after the fire department had been called) was handled. I received a text saying the water may be out for some time and feel free to use their clubhouse bathroom. Great, I'm not concerned because I'm at a friends house - no need to rush home if I've got no water right? I arrive at 8:30 PM on 1/2 to find my apartment full of fans sopping wet floors, and evidence of 3" of flooding. One of my cats is missing, and thousands of dollars in personal property damage (including irreplaceable pictures) that could've been avoided if they had the courtesy to call the residents of the units affected. My cat is now gone forever - things can be replaced, but if you own and love your pets, avoid this place at all costs. I might add this isn't the first time they've let one out after entering my unit without notice - luckily I came home shortly after and she was still hanging around the building, scared. Read More