The Garratt Townhomes & Apartments

I received a text from The Garratt stating they would love to hear about my move-in experience. Well here you go….
Move-in experience was TERRIBLE and I’m wholeheartedly regretting signing a lease here. My apartment has been vacant for almost a month and it was not cleaned prior to my move-in. Staff was NOT welcoming AT ALL! I have pictures and videos that can’t be uploaded here but stepped into my new home and was greeted with dried up urine on the toilet seat! Just disgusting! I WILL be... contacting corporate!! Read More

We moved our mom in there back in February, the North Carolina floor plan is perfect for just her and her dog. the staff was so helpful and friendly and made it an easy transition for her. it's a beautiful community surrounded by nature and away from all the hustle and bustle but close to everything. We highly recommend The Garratt!

I moved into this place about a month ago, and honestly, my experience has been incredibly frustrating from the start. While the application process was surprisingly easy and quick, it almost felt too easy — like there should have been more transparency about the actual condition of the unit and what I was getting into.

When I first moved in, there was glass scattered around, which immediately raised concerns about how well the unit had been cleaned or prepared. Unfortunately, things only got... worse from there. The basement bathroom doesn’t even flush properly, making it basically unusable. On top of that, the bathroom door has a serious issue where it locks and won’t open unless someone is inside, which feels like a major safety concern.

The kitchen sink clogs constantly, which has been a huge inconvenience for everyday use. In the washer and dryer area, there’s also water leaking, adding to the list of problems and making the space feel poorly maintained.

One of the biggest issues has been the laundry situation. The washer and dryer that were supposed to be provided didn’t work at all. I ended up having to pay someone out of my own pocket just to install my own washer and dryer, which is not something I expected or should have had to deal with after just moving in.

On top of all that, management and staff have been extremely disappointing. Getting help or responses has been difficult, and the overall lack of urgency in addressing these problems has made the experience even worse.

Overall, this has been a really negative experience, especially for a place I just moved into. Between the maintenance issues, lack of support, and poor move-in conditions, it’s hard not to feel misled. Read More

Huge shoutout to our maintenance tech Moe! My dryer had been down for three weeks, and even though the team was short-staffed, he still made the time to come out and get it fixed quickly and correctly.

He was professional, friendly, and clearly knows what he’s doing. I really appreciate the effort he put in despite the workload. Thanks to him, everything is finally back up and running.

Absolutely amazing how diligent everyone was with getting everything done for me on such short time to move in! True miracle I found the townhomes opening as I almost chose somewhere that did not align with my values. I highly appreciate the extensive rules laid out by The Garratt to ensure a safe, peaceful and thoughtful community! The design of the Townhome is spacious and gives that at home feeling!