The Garratt Townhomes & Apartments

Huge shoutout to our maintenance tech Moe! My dryer had been down for three weeks, and even though the team was short-staffed, he still made the time to come out and get it fixed quickly and correctly.

He was professional, friendly, and clearly knows what he’s doing. I really appreciate the effort he put in despite the workload. Thanks to him, everything is finally back up and running.

Absolutely amazing how diligent everyone was with getting everything done for me on such short time to move in! True miracle I found the townhomes opening as I almost chose somewhere that did not align with my values. I highly appreciate the extensive rules laid out by The Garratt to ensure a safe, peaceful and thoughtful community! The design of the Townhome is spacious and gives that at home feeling!

I moved into a 1,900 sq ft unit at The Garrett in May 2024, and my experience has been disappointing.

Utility bills average over $450 a month, with $55 allocated to “community charges” for common areas, a fee not clearly disclosed in the lease. Many vacant units make it feel like tenants are covering these extra costs. The buildings are poorly insulated, and the AC units are old, with some residents using window units due to inadequate cooling. Renovations seem like quick fixes rather than... addressing core issues.

Cleanliness and maintenance are significant concerns. Trash is everywhere, rodents like opossums roam, and the trash area is constantly overflowing with a foul smell. A burst plumbing pipe spread sewer water across the street, and since the office staff wasn’t around, it remained a problem the entire day.

Staff turnover is high, with three members leaving since May. The remaining staff are unhelpful. Our unit was dirty upon move-in, with stained carpets, an unsecured balcony, and water stains on the ceiling. On day three, a pipe burst, and even after it was “fixed,” new water spots appeared, raising concerns about mold. The office dismissed my concerns.

I called for a city inspection, and although they couldn’t help with mold, they found several other problems. The inspector mentioned visiting The Garrett more often than many other complexes in the area. I also found mold-covered materials discarded in the trash area.

The complex claims to be pet-friendly, but there’s dog poop everywhere, the waste stations are often full, and the dog park turns into a mud pit when it rains.

While the location is convenient and most tenants are friendly, the numerous issues far outweigh these positives. I cannot recommend The Garrett to anyone seeking a comfortable, well-maintained living environment. Read More

Harbor Group Mgmt bought out the Garratt recently. They have turned it into a HORRENDOUS place to live. They decided to fix the parking lots, 1) they did a horrible job, 2) we have to park on the street & if you don’t park correctly they’ll tow. 1 parking pass per apt. If you park in the lot, they’ll tow. They want money, they don’t care about us. Don’t move here.

The new management company has failed to provide adequate trash collection. There are mice and rats running around the trash compactor at all hours of the night. This is a major complex and we have only one trash compactor.
The company has now changed the parking policy stating we must now have a parking pass in order to park on property. They are now assessing erroneous fees stating they only have to provide 30 days notice.
The management company has multiple complaints about lease violations... . Read More