5/12/26
Please Read Before Signing a Lease Here
If you are looking for “luxury living,” just understand that The Grand’s definition of luxury may be very different from yours.
From day one, we documented issues including appliance problems, damaged flooring, stains, cosmetic damage, loose shelving, dents/rust on appliances, and signs the unit had been quickly turned over rather than properly prepared.
In five months, we’ve submitted around 12 work orders. Maintenance responded to several issues, but many problems became ongoing projects... instead of actual fixes.
One major issue involved the upstairs flooring. We were told it would be repaired shortly after move-in, but months later the condition worsened before management became involved.
We also had our refrigerator suddenly shut off after making loud popping/electrical noises. No breaker tripped — it simply died. Luckily we were home, otherwise we could have returned to spoiled food. Maintenance had to completely rewire the refrigerator connection.
During the February snowstorm, the HVAC fan ran continuously for nearly two weeks while indoor temperatures dropped below 60 degrees.
The property is advertised as gated with security, yet the gates stay open 24/7, and in five months I have not personally seen security once.
Noise has also been a constant issue. Residents regularly blast music late into the night, and the odor of marijuana frequently drifts into our unit.
The valet trash situation summarizes management well. Residents are required to pay for valet trash service, yet the trash company drove past several homes without collecting trash — I have video of it. The next morning, I received a lease violation because the trash remained outside past pickup hours. When I disputed it, the office told me to contact the valet company myself.
Communication with the leasing office has also been frustrating. We requested a breakdown of lease termination costs and concession payback amounts. It took nearly two weeks and involvement from corporate just to receive a vague response that still contained incorrect concession information.
The gym and pool were also changed to office-hours-only access, making the amenities nearly unusable for residents who work nights or nontraditional schedules.
Overall, the property feels like standard housing with luxury branding layered on top of it. This review is simply an honest account of our experience so future tenants can make an informed decision before signing a lease.
Review from Apartments.com
