2/18/26
I wanted to love it...
Very disappointing experience. I was excited to move in, but I would not recommend this community to anyone who expects reliable building systems and responsive management.
In my experience, most services are handled by third-party vendors, and when problems arise the leasing office often has no clear answers. Residents get bounced between management and vendors with little follow-through.
Issues I experienced or witnessed:
Heavy reliance on third parties + poor coordination.
Three required... apps (maintenance, packages, parking); all have been frustrating to use.
Plumbing/fixture issue led to a water bill near $500; it took weeks to resolve because management and the utility vendor kept sending me to each other.
Multiple car break-ins in the garage; the response was "increase patrols," not install cameras.
Garage water pipes have burst repeatedly.
During the ice storm, power was out for nearly a week; the onsite generator ran out of fuel and did not power individual units.
When power is out, I could not lock my door from the outside, so when I left to find heat, my unit had to be left unlocked.
After power returned, residents were told to keep heat low (e.g., not above 62 degrees) and avoid hot water/large appliances, meaning no showers/dishes/laundry at the time. The building is not fully occupied, yet these limits were still necessary.
My January electric bill was about 3x normal; management blamed heat loss from large windows.
Dog park drainage is poor and can smell strongly of urine in warmer weather.
Parking issue: when someone used my assigned spot, I reported it, but I was threatened with a $30 fee for not submitting it through the parking app.
Amenities are unreliable (the lobby coffee machine has been replaced multiple times since June).
The storm itself wasn't anyone's fault; my concern is how this "new" building and the management process held up during an emergency. For additional context, nearby complexes appeared to regain power sooner. I don't feel confident in the infrastructure here.
Bright spots: maintenance is kind, custodial is excellent, and the front desk staff (especially Sam) have been professional.
Review from Apartments.com
Property Manager at Rosette Green Hills responded to this review
Thank you for sharing your experience. We're sorry to hear about the challenges you've faced and understand your concerns regarding building systems and management responsiveness. We strive to improve our processes and appreciate your detailed... feedback. Please contact us at 615-732-0400 or rosettemgr@willowbridgepc.com so we can address your concerns directly.
Sincerely,
The Rosette Green Hills Management Team
