The Wayward

Thank you for your continued feedback, Lucia. As mentioned previously, I’ve provided all documentation showing the fees and where they can be found, along with screenshots confirming your contact information is accurate. Both our team and Conservice... have been unable to determine why you’re not receiving certain emails, which is why I also provided you with a direct link to view your statements online. You’re always welcome to reach out if you’d like a copy of your ledger. I want to be transparent — based on what you’ve shared and your past reviews of other service providers, it appears your expectations may exceed what is typically achievable within standard industry practices. This may be less about service quality and more about differing expectations. Regarding communication, our team strives to provide accurate information as quickly as possible. Typically, the same day or by the following business day at the latest. I also want to kindly remind you that respectful communication is important. On multiple occasions, interactions in our office have become elevated, making it difficult for our staff to assist effectively. We take pride in maintaining professionalism and a positive environment for both residents and employees. My team and I have communicated respectfully and professionally at all times, and I’ve included my supervisor in past correspondence to ensure transparency. We understand you’re unhappy with certain outcomes, but that does not justify bullying our team. Our goal remains to assist you within the guidelines clearly outlined in your lease and on the community website. Read More

Thank you for your feedback, Lucia. We understand your concerns regarding the electricity fee. As noted in your Welcome Home Letter, Community Fee Sheet (available on our community website), Lease Agreement, and the Utility Addendum, this fee is... clearly outlined during the leasing process. Because the lease agreement is a legally binding document, we always recommend reviewing it carefully prior to signing.

Regarding your comments about air filters, please note that all filters are replaced prior to each move-in, and our community recently completed its quarterly preventative maintenance service, which included replacing your air filter. Depending on lifestyle factors, such as frequent candle use or having pets, filters can accumulate dust more quickly. If you would like your filter replaced between quarterly maintenance cycles, you may easily submit a service request through your Loft app, by visiting, or by calling the office. Additionally, we replace all common area and corridor filters quarterly to ensure air quality throughout the building.

In reference to the building scent, this is the first time we’ve received feedback of this nature from you or other residents. The fragrance used has remained consistent since our opening in March, and our records indicate that you moved in July. If you have any health or safety concerns, we would be happy to provide documentation from Auto Sans confirming that the oils used are safe.

Lastly, we kindly ask that all interactions with our team remain respectful. We strive to create a positive environment for both residents and staff. Our goal is to ensure that all communication remains professional and considerate so we can continue providing excellent service to everyone in our community.

If you have any further questions or would like to discuss these matters in more detail, please don’t hesitate to reach out. We’re always here to help. Read More

Thank you for your kind words! We're thrilled to hear that your move from Chicago to The Wayward has been such a positive experience. Our team works hard to make every step of the transition smooth, and it's wonderful to know you felt supported and... welcomed from the start. We're so glad you're enjoying the community, amenities, and calm atmosphere. We love that you're already connecting with neighbors and making the most of everything The Wayward has to offer. Welcome home! Read More

Thank you so much for the kind words! We're thrilled to hear you're enjoying your time here and feeling the vibe. It's awesome to have great people like you as part of the community. We look forward to many more good times ahead!