Bell South Shore

On the day of move-in, our apartment had clearly not been cleaned or inspected. We immediately submitted 10 maintenance requests, about half of which were actually addressed. The service elevator - broken when we toured two months earlier - was still broken at move-in so our movers took 2 hours longer than quoted. That elevator is still frequently out of service.

The parking garage gates are rarely working. This has resulted in unhoused individuals seeking shelter in the parking areas and… having direct access to enter the building since there are no additional layers of security. The amenity spaces were closed for months to undergo renovations, however it's clear the majority of the renovation money was put toward the leasing staff's offices. The Building 2 pool is consistently dirty due to unmaintained landscaping around the courtyard and the uneven pavers are a lawsuit waiting to happen (an older resident with hip problems almost fell last week).

The apartments themselves are dated and poorly maintained. The cheap vinyl flooring, "landlord special" paint jobs, broken blinds, and chipped cabinets will be the least of your problems. There is minimal insulation in the apartments and the windows are DRAFTY. Our showers have had grout chipping away since move-in day. Maintenance has refused to properly fix this so we're just dealing with mold and uncomfortable showers (try standing on raw tile edges barefoot) until we move out.

Our AC unit broke twice this summer. The water pressure is inconsistent, we've had no hot water in our kitchen for 6 months, and have many instances where water was shut off for maintenance or construction or other unknown reasons with little or even no notice. Most recently, water is being shut off from 8pm - 5am (so no showers before bed, can't brush teeth, flush a toilet, cook dinner, etc.) The door locks are electronic, so they can die without warning. This happened to us on a Saturday and unsurprisingly the "on-call" maintenance person was not on site. We had to wait 3 hours for him to return to be able to lock our own door - and even then, they had to replace it with a manual lock temporarily because they don't keep certain parts stocked.

The office staff is rude if you're lucky enough to get a reply to your emails - but I'm sure they're tired of fielding complaints about their poor management. Read More

Renewing at Bell South Shore has been a pain. They actively increased my lease when renewing (although rent prices overall have been going down), so I decided to transfer to a different unit (better unit, but cheaper). Then, when they posted my current unit as available on the website, it was $300 a month cheaper than what they had offered to me. This was clearly a way for them to gouge and take advantage of current residents (otherwise, why increase the rent for an existing resident and… drastically decrease the rent for a new one?). When I asked them if I could just stay in my current unit at the new lease prices, they refused. Seems like they just want to take advantage of current residents and are clearly not willing to work with their current residents to the betterment of all parties involved.

It's a shame that management is ran so poorly. I do not feel valued as a current resident at this property. Read More

My resident experience has been disappointing. The management's poor communication, constant water shut-offs, lack of security, and ongoing repairs have created a frustrating living environment. The amenities are often unavailable, contributing to an overall negative atmosphere. The only saving grace is the location, but it's overshadowed by the numerous issues affecting residents' daily lives. Improvement is urgently needed.

Lived here two years - headline is this property is very unsafe due to the nature of the riverside neighborhood but it's made worse by a negligent property ownership and management groups.

Bell (owner) refuses to install security cameras in the garage or fix broken entry ways. You'll have homeless drug addicts passed out in your hallway and your car will be broken into.

Management also constantly closes the amenities rather than keeping them functional. I've never been able to use the grills… (always broken), they've kept the gym closed for months on end, pool was closed during peak usage time this summer.

Package room is also unsafe. Not good people running this building, please look elsewhere. Read More