Coles Crossing

The maintenance team is excellent and always handle my work orders either the day or the same day. The team is amazing, and always ensure satisfactory work!

The crew responsible for repairs occasionally close jobs without resolving them or ignores them entirely.

Nobody follows the rules regarding the noise and for some reason the front office lied about having a courtesy officer on staff that would have been responsible for managing the noise levels across the complex. If the courtesy officer does exist, they sure don't do their job. At one point, I tried contacting the police, but they informed me that there is no noise ordinance to enforce in the… area. The dog park isn't taken care of and the complex in its entirety is infested with racoons, opossums, and wasps.

The gym is of poor quality and I'm almost certain it is just there to amp up the price of rent. Also, the people responsible for taking out the trash every week, which I pay for, refuse to come to the third floor most of the time, which contributes to the raccoon problem. Oh and the largest problem that went on for months, for some reason the staff has full control over the speaker by the pool and continuously left it on. Now, that noise has been replaced by people who don't live here staying in the pool area past 10:00PM. Most of these complaints were taken to the staff in the front, and all of them were never resolved

if you decide to live here, good luck. Read More

The female representative could do with some customer service training. She brushed off the apartments.com advertising which brought me to her company's lease offering, then misquoted prices, then dogged me around until I received no response on my inquiry call. Pretended I didn't make an inquiry and hung up on me. Amazing. I guess she didn't think company needs my money..

We lived at Coles Crossing Apartments for aprox. two and a half years. We had great, helpful neighbors and had easy access to local stores and hwy 290. That's more or less where the pros stop. We had issues with the maintenance team not fixing issues to the point where I had to get upper management involved, we had security issues; peoples vehicles were broken into and their tires taken 10 times in a month with no help from staff (the gates not closing properly, no cameras put up for extra… protection, no noted security guards watching the area etc.) We had negative interactions with staff multiples times at the office. After your a resident, you are then treated "differently" and sometimes the staff can be strait up rude.

Now, after leaving, they are trying to charge us 500$ in holdover fee's even though we have been out of the apartments for two months (prior to lease ending) and we paid everything on time. Their claiming that telling them over the phone that we moved out and will bring the mail keys at a specified date (due to working and living conditions currently) was not sufficient to incur not holdover fee's.

I do not recommend living here! Its a beautiful place with nice neighbors, but its not worth the headache from maintenance, staff, and the fear of getting your stuff taken. Read More