7/30/26
This place is a hazard
If I could give this place zero stars, I would. Safety, cleanliness, and maintenance are ongoing problems, and management has done little to address them.
The fire alarm system goes off randomly, creating unnecessary disruptions and making residents question whether there is an actual emergency. To make matters worse, we have now been without a working air conditioner for two days while the outside temperature has been around 100°F. Living in these conditions is unacceptable, especially during... a Texas summer.
Common areas, especially the stairwells, frequently have animal waste and urine that are left for extended periods. The building often smells unsanitary, making it embarrassing to have guests over. Security is another major issue. Cars have been broken into, packages are routinely stolen, and the building doors often do not lock properly, leaving residents and their property vulnerable.
I’ve repeatedly brought these concerns to management, but nothing meaningful has been done. The on-site manager always seems to be “in a meeting,” and issues are ignored instead of resolved. This property advertises luxury living, but the reality is poor maintenance, inadequate security, and a lack of responsiveness to residents’ legitimate concerns.
I cannot recommend living here.
Review from Apartments.com
Property Manager at The Atlantic Highland Park responded to this review
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and take the concerns you've raised very seriously. The safety, security, and comfort of our residents are top priorities, and we understand how... frustrating issues such as cleanliness, package theft, building access, fire alarms, and HVAC outages can be. While some situations may require coordination with third-party vendors or emergency service providers, we recognize that this does not lessen the impact on our residents. We are committed to addressing maintenance requests as quickly as possible and continuously evaluating ways to improve the community, including common area upkeep, building security, and communication with residents. We also apologize if you felt your concerns were not acknowledged or addressed appropriately. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our management team directly at your earliest convenience so we can review your concerns in detail and follow up on any outstanding issues. Thank you again for your feedback. It helps us identify areas where we need to improve and better serve our residents.
