Verlaine on the Parkway

We were not given the opportunity to view the actual apartment we would be leasing. Instead, we were shown a beautifully staged model unit. Unfortunately, when we arrived on move-in day, the apartment we were assigned was in unacceptable condition and looked nothing like what had been presented.

Our biggest disappointment, however, has been the management. The property manager has been one of the least customer-focused and most unprofessional managers I have encountered. Rather than listening... to residents' concerns, she is often dismissive, condescending, and quick to offer excuses instead of solutions. Conversations frequently feel one-sided, as she interrupts or talks over residents instead of working collaboratively to resolve issues.

The experience changed noticeably after the lease was signed. We expected responsive management and a willingness to address legitimate concerns, but that has not been our experience.

The property itself has potential, but until there is a significant change in leadership and the way residents are treated, I cannot recommend living here. Read More

The mgmt doesn’t care, safety is a concern, plumbing issues, no access to amenities and pest.

You'll never get a work order done in a timely manner if you move here. This is just awful! It's been 7 weeks and I still haven't been able to get my washer and dryer door fixed or my front door. Is this an emergency? No, but should it take this long? I've called the office at least 30 times! The manager is NEVER available and the front desk associates have the worst memory imaginable. They never relay messages to the manager and always forget why you called or what the work order is about. This... is not difficult. Just write it down! Geezus! One day the maintenance men came to fix a few work orders. Then he started to leave. I said, "Sir what about these other two problems that need to be fixed. He said, "It wasn't on the work order." I replied, "yes it was." Then he told me I have to talk to the office. I did right afterward and the associate in the office confirmed it was written down on the work order and she didn't know why he didn't finish. That was in the beginning and they never came back to fix it. I finally talked to the manager about this over a week ago. She apologized, said they would do better and work on communication, but the work order still isn't done. I even told her I wanted to wait before I wrote a bad review on the property. She thanked me for talking to her first. Then here we are almost two weeks later and my work orders are not complete. This is ridiculous and they should be embarrassed!!! This isn't the worst customer service I've ever received but it sure it close. What makes matters worse is they try to make your rent bill more confusing each month and the price just magically raises with hidden utility fees. Do not move here unless you want to wait an eternity to get the work order done. This is an AWFUL experience that you should avoid! Read More

Eric helped us find a great 2 bedroom apartment that was right in our budget. We're on the first floor, and so far, only a few issues right off the bat that needed maintenance.

This is our first week there and as of right now, things were clean and comfortable. No issues with bugs as mentioned in previous comments. I like the area and I love the places around it! Parking seems to be relatively okay, I'm actually really happy that they don't tow every night like some places do. Eric was always... friendly and great to talk to in person. We moved in right after Winter Storm Uri, and I'm really grateful that we were able to come to an apartment with no leaks or damage from pipes bursting, no issues with our electricity. They keep us up to date on any situations that call for the water being turned off. We had a maintenance issue the first few days we were in because our upstairs neighbor flooded their bathroom and the leak came into the master bathroom, but the maintenance came quickly and fixed the issue within the hour -- highly impressive. :)

I'm thoroughly excited to live so close to where I work in a place that seems to be pretty great! Read More

The lot has pot holes everywhere! PEST PROBLEMS- ROACHES,RAT AND BED BUGS.
do not live here..... terrible experience