7/29/26
Roach infestation
Please do not be fooled by the fake reviews. Moved in one week had to break my lease and move out. They kept all my money. Upon move in I saw one roach. While unpacking I killed another 9. Talk to the office the sprayed. Results were even worse. Roaches was off the chain. I sprayed floors with raid to keep roaches away from my thing for a week. Each day I picked up 30 plus touches dead. Everyday that i checked on my things. Stay away or you will regret it.Zero Stars. Breezeways disgusting.
Review from Apartments.com
Property Manager at Cortland Phillips Creek Ranch responded to this review
Hello Alisa,
We sincerely regret to hear your experience with us fell short of the one we strive to provide. We take all pest-related concerns seriously and work to address them promptly when they are reported. Pests like the ones you described are... notorious for being difficult to get rid of, but not impossible; that is why our pest control team often develops a treatment plan that involves multiple visits so that we can ensure all pests have been removed. We understand your desire to find a different home, however, and are sad to have lost you as a resident so soon.
We're not sure what prompted you to share this experience two years after having left our community, so if you have any outstanding concerns or questions we can assist you with we would greatly appreciate the opportunity to speak with you and learn more about how we can help. At your convenience, we hope that you will reach out to us at phillipscreekranch@cortland.com.
We hope to hear from you soon.
-The Cortland Phillips Creek Ranch team
