Reverie at River Hollow

Unacceptable customer service. I have been a resident with a Greystar community for over six years. I am moving from Dallas to Houston and wanted to stick with Greystar, big mistake. Gerald and Alexis— the new manager were very hard to get a hold of and not accommodative.

I provided more than enough documentation over a month ago to lease an apartment and they barely corresponded with me to let me know what is going on in the process. I would call and get a email back a couple days later. They... kept playing the blame game on Rent Grow and coming up with one excuse or another as to why I was not approved for the apartment.

I provided bank statements, alimony, disability, a divorce decree with my divorce settlement that covered over two years rent of the apartment, and tax returns, but it was just one thing after another. I have great credit, no broken leases, etc and still got treated second hand.

I would not recommend these apartments to anyone. They were so rude and not welcoming to a new resident. Simply unacceptable. Will never consider another Greystar community ever again. My current Greystar community approved me in a day— this process with Reverie has been almost a month. Not a very warm welcoming. I decided to take my business elsewhere to a better community that will actually value their residence. Very disappointed. Read More

Management team especially Janet and Desiree are terrible. They have poor communication, lack empathy and quite frankly do not really care about their tenants. Go elsewhere!! You’ll be disappointed if you come here. This is coming from a tenant of 4 years. Since Greystar management took over this place has gone downhill. Don’t bother

Failed pool inspection so pool is closed for an indeterminate amount of time. Not ideal for Houston summer. Exterior doors are unsecured/broken frequently. Neighbors don't understand how to use trash chutes or pick up after pets.

My husband, young daughter, and I had a great year at Reverie. We are only leaving as we are buying a home, but thoroughly enjoyed all the amenities that this building has to offer - the gym and rooftop terrace are especially nice! The pet spa and bike storage room (with hanging storage!) are also features that I haven't seen in all apartments in other cities. Finally, being a short walk away from Uptown Park was a treat - we went there often!

Hi Joshua,
I wanted to send a sincere thank you for resolving the issue I’ve been dealing with. Having lived in this complex for five years, I truly appreciate you finally getting this sorted out for me. It makes a world of difference!