Reserve at Kingwood

We are entering our third year at this property. The complex is clean and the exterior is well maintained most of the time. We are fortunate to have quiet neighbors. There are things outside of managements control such as lots of road construction that seems to go on for years and horrible Kingwood Drive traffic issues. Also the noise from the trains that travel on nearby tracks throughout the day and night.
The transition to new ownership/management was a little chaotic. New ownership… occurred on March 1st and we could not pay our rent since the online portal was down. I contacted the front office to find out our balance due (took multiple calls). I was told the balance and we could pay by check. We paid our balance the same day. Two weeks later we receive an email saying we have a balance due. What is up with that? You guys told us what was owed and now say we still owe additional funds???? The joy doesn't end there. Two days ago we receive a notice that our lease needs to be renewed immediately. Odd thing is that we renewed the lease last month! Today we receive a notice to disregard the previous notice and thank you for your renewal. We are not feeling confidence with the new company so far. When we moved in the management had not really inspected the apartment and made certain that everything was move in ready. The dryer didn't work, construction materials left in unit, doors not closing, windows not opening, etc. Some things even two years later are still not corrected. Parking (at least at our building) has become much harder due to crowding. Gates are broken a lot (but most apartment communities have this issue). It is a little early to review this new company but they are kind of off to a less than optimal start. Read More