2800 Tranquility

Living here was a positive experience until we needed management to address a serious maintenance issue. The response since then has been unacceptable.

Our AC began failing at the end of June, about 6 weeks ago, and now that we are in August has been completely out for more than a week. The temperature inside our home has exceeded 80 degrees, leaving my young children and myself unable live comfortably in our home. I have called repeatedly, sent multiple service requests, and purchased several… fans for the rooms before a window unit was provided about three days ago.

There is still no confirmed repair date. Management continues to say that a part is being ordered and employees promise to speak with the property manager, but no follow-up is provided. The property manager has since gone on vacation without communicating any resolution or ensuring someone else would take ownership of the problem.

We are fortunate to be moving out soon. I would strongly caution prospective residents against confusing a good experience during normal circumstances with competent property management. Based on our experience, when a major problem arises residents are left to make repeated calls, pay for their own temporary solutions, and will wait indefinitely while management goes on vacation and offers empty assurances. Read More

I resided there for a year and a half from 2022 to 2024. The community has subpar maintenance practices, leading to recurring issues shortly after repairs. They demonstrate dishonest behavior, often delaying significant repairs until after tenants move out, then swiftly addressing them within hours or days and billing the former tenants. I reported a pre-existing hole in one of the walls a few weeks after move in, but they opted to delay the repair for the entire duration of my stay, only to… charge me for it later. Exercise caution when considering this community as your potential residence. Read More

I’ve been here a year and a half. I am disappointed with that hall ways and common areas not being kept clean. The hallways constantly have garbage out in the halls even when it’s not garbage vallet time.
The halls are dark in the morning and makes us feel uncomfortable when the halls ways are not well lit . I’ve asked and complained about this many times nothings been done.
Lots of youth loud and rambunctiousness at the pool who don’t even live here .

They were a great place to live until they got new management, Stonemark, in December. I had no problems with the prior management company. The new company is a nightmare and will mess up your rent and claim they are unable to fix it because it has to go to the regional manager. Called the corporate office, left a message, no answer. It cannot possibly take over a month to make an adjustment. They sent a very threatening letter to all residents to get their insurance coverage raised when they… took over and then were unable to process the huge influx of policies resulting in erroneous fines that they now don’t know how to fix but acknowledge are incorrect.

They promised a carpet cleaning for renewing and after multiple follow ups, it hasn’t been done.

When they took over in mid December they couldn’t get their system up in time to pay online and required cashier check or money order. That’s understandable, but they don’t have a Dropbox and the office was closed Dec 30-Jan 2nd so you either had to pay early on Dec. 29th before payday or pay right on the 3rd..a Monday when people work.

The old property manager said that the new people were supposed to come in and invest in the property and get rid of the “rift raft” and they have since been doing everything they can to get legal loopholes to try and evict people in addition to significant rent raises for those renewing, though to be fair the market is not very renter friendly right now and significantly higher rents do not seem to be unique to this complex. It’s not just me either, I’ve talked to others who face the same problems. They are here to frustrate residents into leaving.

I have never ever left a negative review for an apartment because I think you have to be realistic about your expectations. However, this place is by no means “cheap” and has become terrible to deal with! There are so many nice places in Pearland, I’d recommend avoiding this one. For the amount you pay the hassle isn’t worth it.

The property itself is nice. The apartments are updated and it’s on lake. The built in my drive nook is great for working from home. The maintenance is usually done timely. I really enjoy all my neighbors and the location. It’s just the new management that’s a problem. Read More