7/23/26
Hostile Management and Zero Corporate Accountability
We visited Mission Gate on July 18, 2026, to view an apartment. While one of our party was speaking with a leasing agent, the rest of our family—including a young child—waited in the main lobby. To manage the Texas summer heat, we helped ourselves to the water and juice sitting out in the open, accessible lobby area, assuming standard leasing office hospitality.
Instead of basic customer service or a polite correction if those items were off-limits, a male staff member presenting as management... approached us and instantly escalated the situation. He aggressively raised his voice in front of our child and explicitly accused us of "stealing" the beverages.
We immediately terminated our tour and took our business elsewhere.
I escalated this hostile incident directly to Waterton’s corporate leadership, including their VP of Operations. Their response was a dismissive, boilerplate template with absolutely zero accountability for their site manager's behavior.
If this is how aggressively site leadership treats prospective residents over a bottle of water in the lobby, and corporate management condones it, consider how they will treat you once you are a captive tenant locked into a lease. Look elsewhere.
Review from Apartments.com
Property Manager at Mission Gate responded to this review
We are sorry to hear that your experience did not meet your expectations, as the comfort and well-being of our future residents are our highest priorities. We appreciate you taking the time to share your feedback and would welcome the opportunity to... make a better impression. We hope you will consider giving us another chance to provide you and your family with the exceptional touring experience you deserve. Please feel free to reach out to us at missiongate@waterton.com so we can discuss your experience in greater detail and learn how we can make things right.
