Preserve at Colony Lakes

I liked this apartment, and they have fast maintenance, but they have a bad roach problem and don't do anything about it. One time, they even completed a roach order as if they had done something, and the only reason I found out they lied was because I was home that day.

They didn't even take us and lied to our face when we sat down and talked to the lady she said we will get a refund if we don't get accepted we called them multiple times no help no nothing, and then they say we can't give me my refund cause know it is non-refundable, yea no, I would give it a zero if I could run away from this place please.

First, I applied four years ago for an apartment, made a reservation and visited the apartment and everything. At the last minute they call me telling me that the apartment is not available anymore even though I made a reservation and paid. When I tried multiple times to get my money back by calling them and emailing them they ignored it. They could have at-least told me I wasn’t getting my money back rather than ignoring me.
Four years go by and I decide to apply again thinking it would be... different this time. I call for an apartment, they tell me that the price I see online is not the correct price of the appartement. I say okay no worries, I will wait a little bit till they update the prices. I call again they tell me the same thing for a different apartment. I call a third time they tell me the prices online are not the correct prices.
This apartment complex is very shady and non transparent with the prices. They have you apply for an apartment, run your credit, make you pay then tell you at the last minute that you’re not getting the apartment. Read More

I've lived at the Preserve for going on 5 years. The staff is friendly and there are a few who have been here at least as long as I have. Its always great to continue business with familiar faces. In summary, the property and apartments are well kept. Maintenance is always prompt and efficient. The shared areas (pool, gym, dog park, etc.) are well maintained. Honestly, there are no real reoccurring complaints. I've had 5 opportunities to leave but each time I resigned here. Yes, we have to use... Broadstar cable service. In the past it was terrible. It has grown to be a respectable & reliable service within the past 2 years. The internet and cable is on par with other companies imo at this point. There are car break ins sporadically. Mostly depends on where you're parking your car. I've only heard of two apartment break ins since I've been here. I've enjoyed my time here and would suggest any apartment hunter to take a look here. Read More

We moved here back in March. The apartment is great and the office staff is wonderful--so is maintenance. However, our neighbors are very inconsiderate and have no pride in their home. We are often kept awake by disturbing yelling and screaming, crying children and loud parties in other buildings after 10 p.m. We have had to call the courtesy officer on three different occasions. We frequently find litter near our building. Our downstairs neighbors, who are very loud, actually throw... their empty liquor bottles off their patio. There is frequent banging from the side of us and above. We cannot use the pool because of the uncontrollable children. It's a beautiful pool, but not a nice or pleasant environment. We had to join a health club to be able to use a pool. I have heard of frequent break-in's. I would not recommend your renting here. Read More